Customer Service Agent
2 weeks ago
**HOME SOCIETY**, a division of G2MC and a Canadian enterprise grouping together several well-known brands including Maison Corbeil, MUST and Jardin de Ville, stands out as a leader in the design and marketing of mid/high-end indoor and outdoor furniture. We are an 80,000-foot furniture and home décor store in the Caledonia Design District; including 3 stores in one, Maison Corbeil, Jardin de Ville and Must.
We are currently seeking to fill a **part time** position of **Customer service agent - deliveries** for our Toronto concept store.
**SOME OF WHAT WE OFFER**
- A **part-time position**;
- **Competitive salary 19$ to 20$** according to experience;
- **A fixed schedule, Saturday and Sunday from 9h00a.m. to 5h00 p.m;**:
- A complete and paid training program;
- **Long-term career** opportunities;
- A **friendly and design** work environment.
**RESPONSIBILITIES**
- Contact customers to book delivery times, coordinates in store pick-ups and deliveries and collect payments;
- Process routine clerical transactions in-between phone call;
- Work with delivery partners to communicate daily delivery schedule and manage any issues arising on deliveries;
- Enter the information’s into the system and trace the previous operations according to the situation;
- Resolve customer concerns, respond to their inquiries and create service Work Orders as required, in accordance with the company’s policies and procedures;
- Assist customers coming for pick-ups with invoicing and payments;
- Ensure items being returned are properly accounted for in inventory and on customers contracts.
**QUALIFICATIONS**
- Strong customer service skills;
- Available working weekends;
- Demonstrate good verbal and written skills;
- Know how to manage priorities;
- Motivated and a team player;
- At ease with inventory operating systems and good knowledge of the MS Office suite;
- Have initiative, versatility, organization and diplomacy.
**Job Types**: Part-time, Permanent
**Salary**: $19.00-$20.00 per hour
Schedule:
- Every Weekend
Application question(s):
- Are you available to work every weekend?
**Experience**:
- Customer service: 2 years (preferred)
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