Technical Lead, It
2 months ago
**Job Description**:
**JOB TITLE**:TECHNICAL LEAD, IT
**DEPARTMENT**:
**POSTING NUMBER**:
**NUMBER OF POSITIONS**:1
**JOB STATUS & DURATION**:Temporary 6 Months
**HOURS OF WORK**:35 hour workweek
**LOCATION**:Hybrid Model*- when working onsite, you will report to the location of City Hall
**SALARY GRADE**:11 (TEMPORARY RATING)
**SALARY RANGE: 1**
**ST**
**STEP**:$87,154.00 per annum
**2**
**ND**
**STEP**:$91,015.00 per annum
**3**
**rd**
**STEP**:$94,655.00 per annum
**JOB RATE**:$98,454.00 per annum
**JOB TYPE**:Union
**POSTING DATE: November 6, 2023**
**CLOSING DATE: November 17, 2023**
**AREA OF RESPONSIBILITY**:
Reporting to the Team Lead IT, this position serves as lead to technical resources and is responsible to provide leadership in acquisition, design, development, installation, integration, troubleshooting and maintenance of technical solutions in order to meet operational effectiveness and corporate service standards.
**KEY RESPONSIBILITIES**
- ** OPERATION SUPPORT**
- Design, execute and monitor quality of technical infrastructure and deliverables to ensure solutions meet end user requirements and comply with corporate standards, policies and procedures.
- Develop in-depth specifications, test plans and instructional documentation.
- Translate business requirements into technical specifications; contribute to architecture and technical design.
- Troubleshoot and facilitate the resolution of complex technology challenges.
- Participate in development of short and long term strategic goals and support capacity planning for enterprise business technologies.
- ** STAFF GUIDANCE AND DIRECTION**
- Prioritize work assignments for technical staff.
- Provide technical advice in trouble shooting complex issues to staff.
- Provide reviews of work products and deliverables.
- Coach, mentor and provide guidance as required to meet operational effectiveness.
- Participate in recruitment and hiring process as required to meet operational effectiveness.
- Provide input into performance review as required.
- **
CUSTOMER SERVICE**
- Act as a technical expert to handle and resolve technical issues and challenges, prioritize requests to meet corporate service standards.
- ** RELATIONSHIP MANAGEMENT**
- Work with business representatives to assist in identifying business challenges and developing technical solutions.
- Build and foster a relationship with designated client group, stakeholders, departments and team members to ensure that all issues and concerns are anticipated to meet current and future needs.
- ** COMMUNICATION AND REPORTING**
- Facilitate and convey complex concepts to stakeholders; provide expertise and recommend course of action on risk factors that may impact operational effectiveness.
- Produce documentation, correspondence and reports to management for effective decision-making by established timelines.
- ** CORPORATE CONTRIBUTION**
- Keep abreast of technology trends and advancements; evaluate current programs, processes, standards and practices to recommend solutions for improvements to service solutions, business processes and best practices.
- Maintain knowledge of collective agreements, City policies and practices, legislation, regulations and Standard Operating Procedures (SOPs).
- **BUDGET SUPPORT**
- Provide input to budget to support anticipated technology needs.
- Use of effective resource and expense management at all times to meet corporate policies and guidelines.
- ** TEAMWORK AND COOPERATION**
- Work collaboratively with other IT professionals in defining technical solutions in day-to-day work and in the execution of projects.
- Work well within diverse groups to achieve common goals and objectives that meet operational effectiveness and corporate service standards.
- Demonstrate corporate values at all times.
- Participate as a member of cross-functional team.
**MINIMUM QUALIFICATIONS**:
- Post secondary Certificate in Computer Science, Computer Engineering or related discipline
- Where applicable, specialization in various technologies.
- Minimum 3-5 years’ experience in the required area of specialization in various technologies including 1-2 years’ experience as a Technical Lead for a large scale implementation of an enterprise solution.
- Knowledge of emerging and leading practices in technical design and IT service delivery models.
- Demonstrated experience with operational support, troubleshooting, root cause analysis, risk and impact analysis and issue resolution.
- Ability to multi-task and prioritize across a number of projects and activities.
- Knowledge of business operations and business practices to facilitate IT solution development and implementation.
- Knowledge of project management best practices in an IT environment.
- Thorough Knowledge of Municipal, Regional, Provincial and Federal Governments and applicable Legislations is an asset
- Solid Customer Service and Relationship Management skills; Interface with internal and external customer
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