Client Relations Associate
3 weeks ago
**About Us**
Aura is a leading design-build firm in Vancouver, BC. Aura is known for transforming workspace “auras” into environments where people love to work. This is one of the 2 ways that we bring our purpose to life. Aura’s fundamental purpose is to positively impact people. As well as transforming spaces to enable incredible performance we also wholeheartedly embrace the ‘give where we live’ motto and regularly pursue opportunities for volunteering and charitable giving.
Our company culture is everything We have monthly team days and staff meetings to keep our team unified in this crazy hybrid work world we find ourselves in We love to work hard and have fun in return
Due to the company’s growth, we are adding a Client Relations Associate to enhance client engagement and satisfaction in our Commercial Design/Build environment. This is a fast-paced, highly collaborative team with a focus on ensuring client satisfaction while living Aura’s values of Care, Humility, Creativity, Passion and Fun
**Values-Driven Culture**
At Aura Office Environments our values are the driving force behind everything we do:
- Passion - You are passionate about the client’s needs and positively impacting communities
- Care - You put extra attention and detail into your work - and others notice
- Humility - You are not afraid to say you don’t know, acknowledge a mistake and ask for help
- Creativity - You have a strong creative vision, and you help bring it out in others too - Detail oriented with a high level of accuracy
- Fun - You enjoy a good giggle with your teammates and don’t take yourself too seriously
**About You**
Knowledge, Skills and Abilities
- Expert sales abilities with a proven track record;
- Exceptional organisational and multi-tasking skills with a keen sense of urgency;
- Strong negotiation skills with the ability to influence and collaborate with all internal and external stakeholders;
- Familiarity with construction contract terms and conditions, construction insurance requirements and the design/build methodology;
- Basic knowledge of budgeting and estimating practices;
- Solid knowledge of the triple constraint of scope, schedule and budget on projects
- Ability to adapt and respond to different types of personalities;
- Ability to work both independently and within a team;
- Strong customer service skills;
- Strong oral and written communication skills in English;
- Ability to design and implement procedures and plans to achieve targets; and
- Ability to lead meetings at a strategic and tactical level.
Experience
- Demonstrable track record of revenue growth, preferably in one where the solution/product has a value >$100,000 with a prolonged sales cycle (our negotiation/sales cycle can take over 3 months);
- Experience maintaining, modifying and using systems to track and report sales performance: and
- Experience in the commercial Tenant Improvement industry.
Credentials
- Post-Secondary degree, ideally in a relevant field (Design, Sales/Marketing, Business, Construction); and
- Additional Sales training an asset.
**About the Role**
The Client Relations Associate is responsible for facilitating and coordinating the proposal and negotiation process to secure business from existing and prospective clients. The Client Relations Associate is responsible for proactive communications between the client and Aura’s design and delivery teams to ensure there are no surprises for the client. They should intimately understand the prospective client’s needs, providing advice and solutions as required. They are also responsible for supporting the development of the project through the initial stages of design development and pre-construction to ensure the client receives timely and complete information to make project related decisions and ultimately choose Aura as their design and construction partner.
Details below:
- Collaborate with the Business Development team and attend prospective client meetings in support of the process from leads to closed sales;
- Work closely with prospective new clients to determine their needs and put forward suitable proposals in order to maintain and grow revenue for the organization;
- Work with the VP of Workplace Strategy. the design team and the Director of Pre-Construction to develop a customized sales strategy and present persuasive solutions to clients;
- Provide clients with design feasibility, project timelines, and recommendations for successful outcomes;
- Understand client’s key objectives, buying criteria and decision-making processes, with a solid understanding of cost schedules enabling the ability to respond to queries about pricing;
- Negotiate with clients and/or manage the RFP process on prospective projects to close sales;
- Maintain proactive communication, regular visits to assigned clients and act as the main interface between the client and Aura to manage expectations and ensure an optimal level of service is pr
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