Deskside Support Technician

5 days ago


Montréal, Canada Tekgroup Full time

**Working language: French.**

**This position is located in Trois-Rivières.**

**Valid driver's license**

**Full time 8hrs/Day
- 40hrs/week + Weekend on-call 1 week out of 4 + Km/expenses reimbursed.**

**Responsibilities**:

- Maintains, analyzes, troubleshoot, and repairs computer systems, hardware, and peripherals
- Documents, maintains, upgrades, or replaces hardware and software systems
- Supports and maintains customer account information user, including rights, security, and system groups.
- Identifies, analyzes, and repairs product failures, orders and replaces parts as needed
- Uses experience and judgment to plan and achieve goals.
- Performs a variety of complicated tasks
- Works under general supervision. Some degree of creativity and latitude is required

**Key Tasks**:

- On-site software support
- Repair of high-end printers and multi-function devices
- Hardware repair and software restoration at server component level
- Network device replacement/configuration
- Basic network troubleshooting
- Executing 'Smart Hands'

**Qualifications**:

- Requires experience in the field or related field; familiar with a variety of domain concepts, practices and procedures
- Able to perform call handling in a real-time reporting environment
- Able to work independently and with limited supervision
- Excellent verbal and written skills
- Have good interpersonal and communication skills.

**Certifications**:
** CompTIA A+**

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

**Salary**: $22.00-$35.23 per hour

Ability to commute/relocate:

- Trois-Rivières, QC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- troubleshoots and repairs computer systems, hardware: 5 years (preferred)
- Deskside Support: 5 years (preferred)

**Language**:

- French (preferred)

Licence/Certification:

- CompTIA A+ (preferred)



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