Program Support

4 weeks ago

Gananoque, Canada Leeds Grenville Full time

**Description**:
**THE UNITED COUNTIES OF LEEDS AND GRENVILLE**

**Community and Social Services Division**

**Program Support**

IPD Department

Status: Permanent Full-Time

Salary (2023 Grid 3): $22.82 to $27.12/hour

Location: Gananoque,Ontario

**Position Summary**:
Reporting directly to the Program Supervisor and indirectly to the Department Manager and Director of Human Services, the Program Support will provide clerical support, reception and intake, data entry and other related duties as required and/or required.

**Qualifications**:
**Education, Certification and Licenses**
- College Diploma from a recognized Community College - Office Administration.
- One-to-two year’s office experience in a Human Services environment.
- Possess a working knowledge and understanding of all programs within the Human Services Division.
- Experience in handling of money (i.e. receipts, reconciliations, etc.).
- Possess a comprehensive knowledge of community agencies/organizations, which interface with the Human Services Division.
- Excellent interpersonal, organizational, problem-solving, decision-making and communication skills.
- Ability to work in mínimal supervision.
- Ability to work independently and within a team-delivered organizational model.
- Experience and proficiency in the various system software programs relevant to Human Services (i.e. Word, Excel, SDMT, SAMS, Arcori, OCCMS, Kidcount, Outlook etc.).
- Familiarity and proficiency in the use of all office equipment.
- Possess highly developed keyboarding skills.
- Ability to address difficult situations and diffuse accordingly.
- Ability to demonstrate sensitivity and understanding of the barriers faced by the clients served by the Division.
- Ability to demonstrate sensitivity and responsiveness to the needs of the community.
- Ability to work flexible hours including some evenings and weekends depending upon the needs of the community.
- The possession and maintenance of a valid driver’s license and access to a vehicle is required.

**Summary of Position Responsibilities**:

- Perform the responsibilities of the position within the legislative and regulatory standards set out in the applicable provincial and municipal acts. Perform the responsibilities of the position consistent with the operational policies of the United Counties of Leeds and Grenville.
- Ensure that ongoing work with families/individuals and fellow staff is conducted in a manner that is respectful, empowering and demonstrates a strong customer service philosophy.
- Provide intake screening and reception duties including rent collection, issuance of receipts and daily rent reconciliations.
- Provide record retention duties, filing, file preparation, photocopying, word processing, mail distribution, statistical gathering, preparation of correspondence and file preparation as required.
- Process information requests utilizing third-party database resources and create/maintain tracking systems as requested and/or required.
- Provide assistance to all staff within the Human Services Division as requested and/or required including the scheduling of appointments, monitoring of messages, call returns, etc.
- Work collaboratively with community partner agencies to promote and support the programs delivered and to maintain a working knowledge of available resources to best serve, support and refer families/individuals.
- Provide back-up support and coverage to all Program Support staff as required.
- Maintain a high level of computer proficiency for all relevant divisional software.
- Protect own health and health of others by adopting safe work practices (reporting unsafe conditions immediately). Attend all relevant in-house services regarding Occupational Health and Safety and follow all guidelines for employees and employers, as legislated under the _Ontario Occupational Health and Safety Act._
- Maintain a high level of respect of confidentiality for the organization, as per the Municipal Freedom of Information and Protection and Privacy Act (MFIPPA).
- As set out for the United Counties of Leeds and Grenville’s Peacetime Emergency Plan, perform duties upon the declaration of a peacetime State of Emergency.
- Other related duties, as requested and required.

**The above duties are representative of a typical position and are not to be considered as all inclusive.**

**How to Apply**:
**Accommodation at the United Counties of Leeds and Grenville**

The United Counties of Leeds and Grenville is committed to providing a recruitment and selection process that is both inclusive and free from barriers. Accommodations for job applicants with disabilities are available upon request, and will be provided in accordance with the **Ontario Human Rights Code **and the **Accessibility for Ontarians with Disabilities Act.**

Applicants are required, in advance, to make any accommodation request know to Human Resources by contacting the department at 1-800-770-2170 or the Bell Relay Service. Huma

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