Client Service Coordinator

3 weeks ago

Surrey, Canada Bayshore HealthCare Full time

**ABOUT THE ROLE**
The Client Service Coordinator, under the direction of the immediate Supervisor, handles client care and service inquiries, arranges client care and service, schedules Field employees and maintains scheduling information and data as required.

**_This is a remote position with the requirement to go on-site once a month._**

**A DAY IN THE LIFE**
- Handle and document client inquiries regarding requests for care and service
- Assess client service needs in consultation with the Supervisors; schedule licensed employees for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities of Field employees; promote consistency of nursing assignments and coordination of services.
- Notify clients and Field employees regarding initial and ongoing schedules
- Complete data entry and maintain accurate current scheduling documentation
- On-Call, available for Morning/evening/weekend and Holidays shifts
- Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation
- Participate in ongoing internal and/or external continuing education activities
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
- Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
- Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
- Employee will maintain relevant level of knowledge of ICH (International Conference on Harmonization),
- GCP (Good Clinical Practice) and Health Canada GVP (Good Pharmocovigilance Practices) guidelines appropriate to their hired role which is to be provided at time of hire and on an as needed basis. With this
- knowledge the employee will perform the work as required by their assigned function and will be provided with regular updates as required.
- Participate in processes relating to regulatory and/or contractual reporting requirements
- Complete other tasks as requested.

Job Qualification

**WHAT YOU BRING TO THE TEAM**
- Secondary School Diploma along with completion of a related coursed such as Medical Terminology or Licensed/Registered Practical Nursing program is preferred.
- Two (2) years of customer service experience; preferably in healthcare.
- Other Skills and Abilities_
- Exceptional communication and interpersonal skills are required.
- Ability to work effectively independently and as part of a team.
- Demonstrated competency in keyboarding and Windows scheduling software.
- Ability to operate all standard office equipment; proficiency in written and spoken English as well as French in Branch Offices that provide service to French speaking clients.
- Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. At Bayshore all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two dose vaccine series or one dose of a single
- dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the official start date of hire. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis._
- All Bayshore locations operate in accordance with all applicable Federal and Provincial Accessibility & Human Rights legislative requirements._

  • Client Service Coordinator

    4 weeks ago

    Surrey, Canada Full Line Specialties Inc. Full time

    **Each day is different, yet key responsibilities will be**: - Daily customer service with our business clients - PO creation and follow up, vendor management, logistics management and collaboration with the sales team - Dealing with service needs including assisting with customer questions and / or concerns on their orders - General administrative duties...

  • Service Coordinator

    1 month ago

    Surrey, Canada Ocean Park Mechanical Full time

    Ocean Park Mechanical (OPM) is one of the premier design-build mechanical contractors of Western USA and Western Canada, with operations in Washington, Oregon, California, and British Columbia. Specializing in value added engineering and design-build projects, our goal is always to build the most efficient systems for the best value possible. With projects...

  • Select Client Service

    1 month ago

    Surrey, Canada Westland Insurance Full time

    9850 King George Blvd, Surrey, BC V3T 4Y3, Canada Req #1477 Monday, January 23, 2023 We’re searching for an Select Client Service. Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a new opportunity for a Select Client Service in Surrey, BC at our Head Office. You will represent Westland Insurance Group and provide...

  • Select Client Service

    1 month ago

    Surrey, Canada Westland Insurance Ltd. Full time

    We’re searching for an Select Client Service. Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a new opportunity for a Select Client Service in Surrey, BC at our Head Office. You will represent Westland Insurance Group and provide insurance services and advice to high value clients across British...

  • Program Worker

    2 weeks ago

    Surrey, Canada VRS Client Services Society Full time

    VRS Client Services Society is looking for Program Worker's who will support The Veterans Housing and Support Program. Reporting directly to the Program Manager, the Program Worker will work within a trauma-informed, client-centered, and recovery-oriented framework to support clients of VRS Client Services Society in all aspects of personal development and...

  • Program Worker

    2 weeks ago

    Surrey, British Columbia, Canada VRS Client Services Society Full time

    VRS Client Services Society is looking for Program Worker's who will support The Veterans Housing and Support Program. Reporting directly to the Program Manager, the Program Worker will work within a trauma-informed, client-centered, and recovery-oriented framework to support clients of VRS Client Services Society in all aspects of personal development and...

  • Client Services Assistant, Home Health

    4 weeks ago

    Surrey, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $29.83 - $32.31 / hour Why Fraser Health?: We currently have an exciting opportunity for a **Casual Client Services Assistant** to join our Home Health team in the Fraser South region located in **Surrey, B.C.** If you are passionate about helping others, then consider this rewarding opportunity as the...

  • Customer Service Coordinator

    1 month ago

    Surrey, Canada Advance Wire Products Ltd Full time

    Advance Wire Products Ltd. (AWP) is North America’s leading designer and manufacturer of innovative merchandising solutions for the retail grocery, convenience, and pharmacy market. We are growing and have an immediate requirement for a **Customer Service Coordinator** to join our Surrey team. We are deeply committed to our mission, which is to help drive...

  • Manager, Client Services

    4 weeks ago

    Surrey, Canada Sephora Full time

    **Job ID**: 242479 **Store Name/Number**: BC-Grandview Corners (1532) **Address**: 2428 160 St Unit #20, Surrey, BC V3Z 0C8, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As the Manager, Client Services & Experience, you will be responsible for managing all aspects of the sales experience and all...

  • Customer Service/logistics Coordinator

    1 month ago

    Surrey, Canada Advance Wire Products Ltd Full time

    Advance Wire Products Ltd. (AWP) is North America’s leading designer and manufacturer of innovative merchandising solutions for the retail grocery, convenience, and pharmacy market. We are growing and have an immediate requirement for a **Customer Service/Logistics Coordinator** to join our Surrey team. We are deeply committed to our mission, which is to...

  • Pia Client Service Associate

    5 days ago

    Surrey, Canada TD Bank Full time

    **Work Location**: Surrey, British Columbia, Canada **Hours**: 37.5 **Line of Business**: TD Wealth **Pay Details**: 38,300 - 51,700 CAD This role is responsible for being the the primary client contact for non-advice activities, providing dedicated support to one or more Investment Advisors (IA). The CSA supports in preparing for client meetings...

  • Service Coordinator

    1 month ago

    Surrey, Canada First Truck Centre Full time

    Position: Service Coordinator Position Type: Full time Location: Surrey, BC Work Schedule: Monday - Friday, 8:00 am - 4:30 pm Closing Date: August 24, 2023, at 4:00 pm PT **Position Overview** With 12 branches spread across Alberta and British Columbia, we have become the largest DTNA Elite support-certified group of facilities in Canada. First Truck...

  • Service Coordinator

    1 month ago

    Surrey, Canada Dogwood Ltd Full time

    Dogwood Ltd. in Surrey, BC has an opening for a **Service Coordinator**. We provide commercial renovations, tenant improvements and facility maintenance to renowned commercial clients / businesses in the essential services sector. The Service Coordinator performs a variety of administrative and dispatching tasks. The person in this position is responsible...

  • Customer Service/logistics Coordinator

    3 weeks ago

    Surrey, Canada Advance Wire Products Ltd Full time

    Advance Wire Products Ltd. (AWP) is North America’s leading designer and manufacturer of innovative merchandising solutions for the retail grocery, convenience, and pharmacy market. We are growing and have an immediate requirement for a** Logistics** **Coordinator** to join our dynamic team in Surrey. We are deeply committed to our mission, which is to...

  • Service Coordinator

    1 week ago

    Surrey, Canada Ainsworth Full time

    **If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today!** **Position Summary**: The CSR/Dispatcher is the initial point of contact between the customer and field personnel. Receiving...

  • Service Coordinator

    4 weeks ago

    Surrey, Canada Ainsworth Full time

    **If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth, a GDI company, team today!** **Position Summary**: The CSR/Dispatcher is the initial point of contact between the customer and field...

  • Service and Install Coordinator

    4 weeks ago

    Surrey, Canada ALLMAR INC. Full time

    Allmar Inc., is the leader in the architectural Door and Door Hardware industry. With over 60 years' experience in the industry and branches in 12 Canadian cities, Allmar has built a reputation of integrity and superior customer service. We are seeking a full time **Service and Install Coordinator** to join our **Surrey **Branch. **JOB SUMMARY** As...

  • Service Coordinator/dispatcher

    1 month ago

    Surrey, Canada Dogwood Ltd Full time

    Dogwood Ltd. is looking for a **Service** **Coordinator/Dispatcher **to join our team in Surrey, BC to coordinate and dispatch our in-house technicians and subcontractors in BC. We work on commercial renovations, tenant improvements and facility maintenance for renowned businesses. The Service Coordinator/Dispatcher performs a variety of dispatching and...

  • Service and Install Coordinator

    3 days ago

    Surrey, Canada Allmar Inc. Full time

    Allmar welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.Allmar Inc., is the leader in the architectural Door and Door Hardware industry. With over 60 years' experience in the industry and branches in 12 Canadian cities, Allmar has...

  • Coordinator, Morgue Services

    1 month ago

    Surrey, Canada Fraser Health Full time

    Why Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities. Our team of 45,000 staff, medical staff and volunteers is...