Operations Manager

3 weeks ago

Greater Toronto Area, Canada Terminix Full time

Are you passionate about Management? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends

Operations Managers are responsible for training, leading and developing a team of service technicians. They help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our clients. Additional management duties include monitoring and adjusting scheduled appointments for efficiencies, field routing, client QC audits, and account management.
- Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients
- Offer direction to staff in all aspects of operations, service and client care
- Responsible for managing basic financial performance of the operations, including revenue growth and expense control
- Daily travel throughout territory visiting with clients, assisting pest technicians, and partnering closely with the sales team on business development
- Able to work a flexible schedule, including early mornings and weekend work when needed
- Submit weekly, monthly and yearly reports, as required

**What do you need?**
- Bachelor’s degree (preferred but not required)
- 3-5 years in a management role with emphasis in customer service
- Pest control management experience required
- Success in training, mentoring and coaching service professionals
- Must have excellent verbal and written communication skills
- Previous experience in a route-oriented, service environment a plus
- Ability to obtain and maintain licenses/certificates as required by federal, state and local regulations
- Must pass pre-employment background screen
- Must possess a valid driver’s license and pass motor vehicle record search

**Salary**: $60,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Flexible schedule
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Application question(s):

- Would you be willing to go through the criminal background check?

**Education**:

- Secondary School (required)

Licence/Certification:

- Class G Licence (required)

Willingness to travel:

- 75% (required)

Work Location: On the road

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