City Operations Manager

2 weeks ago

Montréal, Canada National Zakat Foundation Full time

**_*Proficiency in Urdu, Arabic, or Somali is an asset*_**
- Working from a holistic, culturally and religiously responsive approach, Nisa Homes provides residents with a safe transitional shelter for healing. Our staff provide assistance through casework, referrals, and counselling with the goal of helping residents attain long-term independence and self-sufficiency._

**Job title**

City Operations Manager

**Reports to**

National Manager

**Job Status**

Full-Time

**Location**
- Montreal Home

**KEY RESPONSBILITIES**

**HOUSE MANAGEMENT**

Facility Maintenance
- Ensures house is operating in safe working condition at all times
- Coordinates all maintenance requests such as plumbing, HVAC, electricity, paint or landscaping
- Liaises with external contractors for services and maintenance of the house, including movers, cleaners, lawn services and shoveling
- Regularly updates list of service providers for maintenance work

Supplies, Inventory and Donation Management
- Ensure adequate inventory of donations, groceries, toiletries, and household item and keeps running log of all items
- Coordinate with potential donors to ensure all donations are appropriate
- Sort through donations and ensure proper label, storage, and inventory of items

Programming
- Organize in-house activities and programming to support the needs of the clients including life skills, art therapy, budgeting workshops, etc.
- Supervise, manage, and train volunteers/placement students and assign them to the responsibility of staff

**CASEWORK MANAGEMENT**
- Provide coordinated case management with internal and external resources, including appropriate referrals, and advocacy
- Oversees chore assignment, completion, and room inspections
- Coordinate and attend weekly staff meetings with all caseworkers to discuss client progress, collectively plan how to move forward with difficult cases and provide a space to share ideas

**OUTREACH**
- Support the Regional Outreach Manager to conduct local awareness, education, and prevention efforts to increase knowledge of Nisa Homes, intimate partner violence and services available
- Develop positive relationships with various community partners including Police, child welfare, and mosques
- Maintain current knowledge of issues and resources related to abuse and violence to provide presentations and public awareness activities about services and issues of abuse
- Participate in community networking, such as roundtables, attending meetings and workshops
- Collaborate and communicate with other programs and external partners, and maintain a database of local resources and services

**TEAM MANAGEMENT**
- Oversee day to day operations of the team
- Set monthly team and individual goals for all staff
- Monitor team performance and report on metrics
- Lead regular team building initiatives for all staff, contractors, and volunteers
- Seek regular employee feedback and aid in resolving employee conflicts or issues
- Build and maintain a positive work culture amongst all team members that is reflective of Nisa Homes vision, mission, and company values
- Engage and motivate team members to commit to high quality standards and resilience in the workplace

**HR MANAGEMENT**
- Assist the HR department with recruitment, selection, training, and performance management activities
- Monitor and review individual employee performance and give regular informal feedback
- Conduct monthly formal supervisions for all staff, contractors, and volunteers to provide formal feedback

**ADMINISTRATIVE & REPORTING**
- Submit monthly financial reporting forms
- Attend all employment related trainings/meetings
- Promptly respond to all intake Phone Calls

**QUALIFICATIONS AND EXPERIENCES**:

- Degree or Diploma in a related human/social service field such as Social Work or Child and Youth Care Work and three (3) years management experience. Or an equivalent combination of relevant training, education and experience.
- Knowledge of relevant policies, procedures and legislation
- Current First Aid/CPR Certificate required
- Clear Criminal and Vulnerable Sector Police Clearance
- Access to a reliable vehicle an asset
- Be aware of personal triggers and be willing to work on personal wellness
- Awareness of stresses of position and follow an action plan for self-care
- Respect clients right to their own values, beliefs, culture and choice
- Use empathy and a client centered approach when working with the women and children
- Understanding of the cycle of abuse, the misuse and abuse of power and control
- Good interpersonal skills and the ability to work with people from different cultural backgrounds
- Knowledge of social issues which effect women
- Knowledge of community resources
- Knowledge of social services policies and practices
- Knowledge of criminal and family justice systems

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