Manager, Enterprise Content

2 weeks ago

Burnaby, Canada Svante Full time

**Who are we?**

Svante is a rapidly growing clean energy technology company making commercial-scale carbon capture and removal a reality and enabling global industries to play offense in the fight against climate change to accelerate the global transition to a lower-carbon economy. The growing success of our company is owed to our commitment to our people, our emphasis on our values, and our innovative technology. Passion is put into what we do every day.

**The Role**:_Manager, Enterprise Content & Document Management_**

**Who are you?**

To support us in achieving our ambitious corporate objectives, we are seeking an expert in Enterprise Content & Document Management (ECM) who can significantly contribute to enabling our vision of a process-optimized, data-driven enterprise. Given that Svante is early in its growth stage, this is an excellent opportunity for the right person to come in on the ground floor and implement the ideal tools, processes, standards, and technologies for end-to-end management of all types of documentation and content.

In addition, you will become our resident expert in newer ECM trends such as AI-driven content recognition, machine learning-assisted tagging and classification, Intelligent Contract Management, and others. This is an excellent opportunity for an experienced individual with a can-do attitude to work with enthusiastic stakeholders in a greenfield environment to build world-class services and capabilities for all types of Enterprise Content.

**Customers**:

- Corporate Services
- Quality Management Team
- Product Engineering Team
- Manufacturing Team
- Research & Development Team
- Project Delivery Team
- Supply Chain Team

**Suppliers**:

- Corporate Shared Services (all departments)
- Consultants & software vendors

**Key Responsibilities**:

- Serve as Product Owner of various Enterprise Content & Document Management (ECM) services.
- Serve as a champion of the end-user; always striving to bring the best possible User Experience to our staff engaged in anything document or content related.
- Work closely with Svante business experts and the Enterprise Architect to develop and maintain a roadmap that outlines short-term and longer-term objectives for ECM.
- Define, lead, and communicate Svante’s ECM strategies, plans, and roadmaps; and play a key role in delivering approved ECM initiatives.
- Work with the Quality Management team to bring best practices to life for achieving and maintaining ISO 9001 compliance, including implementing solutions for document-centric processes such as non-conformance, corrective & preventative actions, vendor pre-qualification, departmental policies, work procedures, etc.
- Provide leadership, best practices, policies, and solutions to support document collaboration practices related to multi-company joint ventures, alliances, and partnerships.
- Produce and maintain a catalog of all Svante’s document types, document classifications, and taxonomies to support future automation, standardization, and compliance.
- Significantly increase the use of metadata (rather than folders) to aid in file searching, permissions management, and workflow automation.
- Understand stakeholders’ use of document-related services, such as local file shares, CSV file drops, SharePoint lists and the like; and determine longer-term, more sustainable solutions where appropriate.
- Collaborate with domain experts to define standards for engineering document numbering, project document control, sensitivity labeling, and other areas related to Document Governance as a whole.
- Educate all staff on ECM related policies, best practices, roadmaps, tools, and processes.
- Identify opportunities for enhancing ECM processes by means of better technology, governance, workflows, or combination thereof.
- Take a lead role in executing innovative pilots and proofs-of-concept related to new and emerging ECM technologies.

**Key Qualifications**:

- At least 5 years relevant experience which includes a combination of ECM operations and management.
- Demonstrated ability to conduct business analysis with a wide range of stakeholders and across a broad range of disciplines.
- Solid understanding of SharePoint Online and modern SPO architecture and associated features, best practices, strengths, and weakness.
- Understanding of and experience with the SPFx framework, PnP provisioning and use of Power Automate and Azure Logic Apps for delivering SPO-based ECM solutions will be an asset, as is knowledge of Microsoft 365 IRM, Information Protection, Data Loss Prevention, Records Management, and Compliance solutions.
- Experience developing standards and policies for digital rights management, data loss prevention, document retention and disposition, and access management.
- Good understanding of related technologies to aid in document workflow automation and integration, such as MFT, CMIS, SFTP, EDI, and RESTful APIs.
- Enthusiastic willingness to learn new ECM technologies

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