Travel Clerk Supervisor Noc 62022

3 weeks ago

Bedford, Canada Advance Travel Inc Full time

**Introduction**:
Advance Travel is a travel agency with many years of rich travel experience. We are headquartered in Halifax, Nova Scotia. Our company serves the Chinese community throughout Canada and has a good reputation. Advance means that the company is constantly improving and reaching a higher level. Our company and all staff are committed to bring the most professional and high-quality travel services to all customers.

As we are enriching our tour products, we are now hiring a tour clerk supervisor who has experience in tour consulting and routine design, travel planning, maintaining sustainable client relationship and supervision of the tour clerk’s work etc.

**Industry**: Tourism/Hospitality

**Duties/Responsibilities**:

- Establish work schedules and procedures and co-ordinate activities with other work units or departments
- Review clerk’s work and review the travel plan. Amend travel plan when needed
- Make tourist travel plan, design routes, arrange ground reception groups;
- promote the company's tourism products, special routes, and completing the tour contracts with clients;
- Answer customer inquiries and provide information on food, accommodation, travel, shopping and entertainment;
- Develop new customers, expand business with old customers, establish and maintain customer files;
- Maintain customers and maintain good relationship;
- Handle travel complaints from customers.
- Hire and train staff in job duties, safety procedures and company policies
- Ensure sufficient work materials and supplies, and professional content on posters.

**Compensation**: $22-$25 per hour, 35 hours per week from Monday to Friday, full time and permanent job

**Work experience**: At least two year experience in tour consultant and office work.

**Position Description / Qualifications**

College Degree in business, commerce, or another discipline relevant to the travel industry.

Advanced interpersonal, verbal, and written communication skills.

Strong organizational and time management skills.

Demonstrated proficiency in Microsoft Office including Word, Excel, PowerPoint, etc.

Experience building and strengthening relationships with external partners.

International travel experience (preferred but not required).

Language: Mandarin and English(Cantonese is an asset but not required)

**Work Location**:
Brookline Properties Ltd. 216 - 35 Bloom Lane, Bedford, Nova Scotia, Halifax, Canada, B4B 2E6

**Job Types**: Full-time, Permanent

**Salary**: $22.00-$25.00 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bedford, NS: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service (preferred)

Work Location: One location

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