Manager, Process Improvement

3 weeks ago

Montréal, Canada Bell Canada Full time

Req Id: 409589

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.

**Summary**:
This is a fast-paced environment with a focus on delivering superior customer service to our key stakeholders.
Reporting to the Sr. Manager of Service Operations, the Manager of support and process improvement will work closely with virtual teams providing operational support by leading improvement initiatives and project delivery. They will constantly be looking to innovate the Field Services Support teams and end-to-end customer experience. This individual requires a solid knowledge of the operation, teams, systems, tools and processes of Field Services.

**Key Responsibilities**:

- Part of a team of leaders accountable to identify and lead process improvement initiatives
- Develop strategic short and long-term improvement plans with a focus on stakeholder engagement through effective communication and support through various mediums (i.e. face to face, electronic, video, conference call)
- Accountable to identify/implement sustainable best practices and streamlined processes supporting Field Operations mainly in Quebec
- Responsible for representing Field Operations within project delivery teams. Tasks include, but are not limited to: documenting business and system requirements, developing training plans, communications, change management, supporting work back schedules
- Anticipate opportunities and potential solutions, and lead cross-functional teams/focus groups through to problem resolution
- Develop and maintain strong relationships & partnerships with business partners/stakeholders working collaboratively in a team environment with colleagues and senior leadership
- Establish and execute communication plans, change management and benefit tracking strategies
- Performance manage; coach and supervise staff

**Critical Qualifications**:

- University or College degree in telecommunications, business management or equivalent experience
- Experience in process improvement or project delivery
- Excellent Excel and PowerPoint skills
- Energetic self-starter who thrives in a fast-paced environment
- Proven leadership skills, influencing others with the ability to get things done
- Strong analytical skills with experience in developing / managing business requirements
- Focused on Customer experience, creative thinking and adept with quantitative and qualitative analysis
- Results-driven, able to grasp and communicate complex ideas clearly; deadline driven with excellent project and time management skills
- Experience in leading/driving change & change management plans
- Solid knowledge of the operations, the teams, the systems, tools and processes of the Field Services
- Flexible and able to tackle duties outside of the usual scope of work when called upon
- Bilingualism required: In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**:Management
**Job Status**:Regular - Full Time
**Job Location**:Canada : Quebec : Dorval || Canada : Quebec : Laval || Canada : Quebec : Longueuil || Canada : Quebec : Magog || Canada : Quebec : Montreal
**Flexible work profile**:Mobile
**Application Deadline**:04/17/2023

All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.

Created: Canada, QC, Montreal

**Bell, one of **Canada's Top 100 Employers.

  • Continuous Improvement Process Specialist

    1 month ago

    Montréal, Canada Mark Edwards Group Full time

    Who we are: As leaders in the Women's and Junior clothing design and Manufacturing industry since 1996, we have extensive experience in the fashion industry. We love working with our retail customers worldwide to deliver quality merchandise that adhere to the highest standards, latest trends and quickest to market production cycles. This is an opportunity...

  • Process Automation Manager

    7 days ago

    Montréal, Canada P\S\L Group Full time

    **Process Automation Manager** **_ Our Purpose_** P\S\L Group is a global organization dedicated to putting information at the service of medicine. The companies and people of the P\S\L Group aim to improve medical care by serving those who need it, those who provide it and those who seek to improve it. Our primary purpose is to help clients increase the...

  • Portfolio Manager

    4 days ago

    Montréal, Canada T.I.P. Wealth Manager Inc. Full time

    **ROLE: Portfolio Manager** Location: Montreal (hybrid) Duration: 12 months to permanent Compensation: Competitive **SUMMARY OF DAY TO DAY RESPONSIBILITIES**: - Work with experienced portfolio managers to manage investment portfolios - Conduct securities research and analysis, select suitable securities and structure portfolios according to investment...

  • Manager, Business Process

    4 weeks ago

    Montréal, Canada MSC - Mediterranean Shipping Company Full time

    Company Description MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier. Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture and...

  • Specialist Director, Continuous Improvement

    1 week ago

    Montréal, Canada Via Rail Canada Full time

    -Reference Number: 28876_042024 Status: Permanent - Full time Job Category: Change Management City: MONTREAL Province: Quebec Annual Salary / Hourly Rate: 129 548 - 160 029 Number of positions to be filled: 1 Application Deadline: 2024-05-13 Description: Did you know that VIA Rail is carrying out ambitious projects to modernize its services and...

  • Manager, Data Management, Services and Process

    7 days ago

    Montréal, Canada Concordia University Full time

    **Position Number**: 50001353 **Department**: Data Management Services and Process **Campus**: Sir George Williams (Downtown) **Salary**: $100,732.00 - $116,830.00 per annum **Union/Association/HR Policy**: HR POLICIES **Posting deadline**: April 3, 2023 Recognized as Canada’s top university under the age of 50, and one of Montreal’s top Employers,...

  • Continuous Improvement Senior Advisor

    2 weeks ago

    Montréal, QC, Canada CMC Électronique Full time

    CMC Electronics is recognized worldwide for its innovative spirit and excellence in the design and manufacture of its integrated cockpit and avionics solutions, and state-of-the-art displays for the commercial and military aviation markets. This is a unique opportunity to be part of the CMC family in an experienced and motivated team mastering the latest...

  • Platform and Process Analyst

    4 weeks ago

    Montréal, Canada GardaWorld Full time

    GardaWorld is establishing a new People Operations team in Canada, within our Human Resources team. In this context, we are looking for a highly qualified and experienced **Platform and Process Analyst** **Responsibilities** - Effectively manage the SAP SuccessFactors Recruiting and SuccessFactors Onboarding platforms, ensuring their optimal use within the...

  • Continuous Improvement Specialist

    7 days ago

    Montréal, Canada Intelcom Full time

    Prêt à relever le défi? À titre de spécialiste(e) en amélioration continue, vous serez en charge d’agir à titre d’expert en amélioration continue, en révision des processus et en développement d’outils d’aide à la décision dans le but de fournir une assistance professionnelle au développement des services, notamment en conseillant, en...

  • Platform and Process Analyst

    7 days ago

    Montréal, Canada GardaWorld Full time

    **Responsibilities** - Effectively manage the SAP SuccessFactors Recruiting and SuccessFactors Onboarding platforms, ensuring their optimal use within the organization. - Serve as the primary point of contact for all issues related to the recruiting and onboarding platforms, handling requests, resolving technical issues and coordinating with vendors and...

  • Platform and Process Analyst

    14 hours ago

    Montréal, Canada GardaWorld Full time

    **Responsibilities** - Effectively manage the SAP SuccessFactors Recruiting and SuccessFactors Onboarding platforms, ensuring their optimal use within the organization. - Serve as the primary point of contact for all issues related to the recruiting and onboarding platforms, handling requests, resolving technical issues and coordinating with vendors and...

  • Graduate, Service Improvement

    4 weeks ago

    Montréal, Canada SITA Full time

    **Overview**: As a Graduate, Service Improvement & Reporting Analyst, you will be turning data into actionable and insightful information for our stakeholders. You will make use of our tools and platforms to present data as information and create analytical solutions that are interactive and easy to understand. **_ What you will do:_** - Define and...

  • International Processes Organization and Management

    1 month ago

    Montréal, Canada United Nations Full time

    **Job Opening** **Job Opening ID**: 226431 **Job Network** : Economic, Social and Development **Job Family** : Environmental Affairs **Category and Level** : Consultants, CON **Duty Station** : MONTREAL **Department/Office** : United Nations Environment Programme **Date Posted** : Jan 22, 2024 **Deadline** : Jan 30, 2024 **Result of Service** - The...

  • Journey Process Engineer

    4 weeks ago

    Montréal, QC, Canada iA Private Wealth Inc. Full time

    Description: The Journey Process Engineer is responsible for driving the enhancement of business processes to increase efficiency, productivity, quality, and the overall Journey experience. The Journey Process Engineer will work closely with Journey Owners and various stakeholders to assess existing processes, identify areas for improvement, and implement...

  • Technical Continuous Improvement Advisor

    4 weeks ago

    Montréal, Canada Mark Edwards Apparel Full time

    Qui nous sommes: En tant que meneurs dans le secteur de la conception et de la fabrication de vêtements pour enfants et femmes depuis 1996, nous possédons une vaste expérience dans le secteur de la mode. Nous aimons travailler avec nos clients détaillants du monde entier pour fournir des produits de qualité conformes aux normes les plus strictes, aux...

  • Expert Business Solution/ Process Optimization

    1 week ago

    Montréal, Canada Canadian National Railway Full time

    At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and...

  • Senior, Reliability cleared Business Process Consultant

    2 weeks ago

    Montréal, QC, Canada S.i. Systems Full time

    ```html Our Valued Public Sector client is looking for a Senior, Reliability cleared Business Process Consultant (10+ years) to improve health and safety culture within the department. The Health, Safety and Environment Branch is tasked with initiating, coordinating and managing various health, safety and environment initiatives, including the Make it...

  • Business Process Lead, Cn Elevate

    4 weeks ago

    Montréal, Canada Canadian National Railway Full time

    At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you are part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a...

  • Administrative Processes Specialist

    1 month ago

    Montréal, Canada Cree Board of Health and Social Services of James Bay Full time

    WORK LOCATION: Regional SUMMARY OF THE POSITION Person who analyzes the needs, conceives and applies professional techniques in all areas of the field of research administration for the CBHSSJB in order to improve research management, tracking of results, and knowledge transfer. SPECIFIC FUNCTIONS - Contributes to the effective and efficient daily...

  • Translations Process Optimization Specialist

    4 weeks ago

    Montréal, QC, Canada Alexa Translations Full time

    About Alexa Translations: Alexa Translations is a leading translation service provider that helps the world’s largest and most prestigious legal, financial, and government industries with translation solutions that elevate the way they do business. Since 2002, we have grown our reputation by forging long-term relationships built on trust. Helping our...