Store Manager
6 months ago
Reporting to: General Manager
The Paper Place is more than just a store - we're a vibrant hub for creativity, a haven for paper enthusiasts, and an incubator for craft-inspired community in Toronto. For close to two decades, we have offered a diverse range of paper products, from delicate handmade sheets to innovative craft kits, all with a touch of imagination and a lot of heart.
We're looking for a full-time Store Manager who can channel their own creativity into strategic planning and leadership. You'll take on the big-picture responsibilities that keep our store running smoothly, meeting sales targets, and providing the exceptional customer service we're known for.
**Responsibilities**:
**Human Resources**
- Recruit, hire, and train new staff, ensuring they are well-equipped to contribute to our creative ecosystem.
- Conduct thorough performance reviews, identifying opportunities for growth and supporting each team member in their journey with us.
- Assist in crafting the monthly schedule with precision, ensuring our store is always ready to inspire and serve our customers.
**Staff Development and Training**
- Lead onboarding and training, covering product knowledge, store policies, customer service, and operational procedures.
- Mentor and coach the team, providing regular feedback and fostering a positive, supportive work environment.
- Identify and address training needs with sessions or workshops, including product refreshers and customer service updates.
- Promote continuous learning and improvement, encouraging staff to share ideas for better operations and customer experience.
- Recognize and celebrate staff achievements, enhancing team cohesion and morale.
**Revenue & Profitability**
- Drive the financial health and profitability of the store by setting and exceeding revenue targets.
- Manage store expenditures, seeking opportunities to minimize costs and maximize profitability.
- Review and monitor daily, weekly, and monthly business results, creating strategic plans with the General Manager to achieve sales targets.
- Mitigate risks by identifying and resolving gaps or roadblocks to profitability, ensuring inventory accuracy and reducing shrinkage.
- Be the visionary behind our sales efforts, using your creativity to prevent loss and constantly enhance our customer experience.
**Customer Service**
- Embody and uphold our commitment to exceptional customer service, fostering a welcoming and inclusive atmosphere.
- Resolve escalated customer complaints with grace and efficiency, adhering to our return and exchange policies.
**Product Management**
- Collaborate closely with suppliers for weekly orders and new additions, maintaining the high-quality selection our customers love.
- Partner with our owner to discover new and interesting products for our store, with a special emphasis on handmade and locally crafted goods.
- Oversee the journey of our diverse range of products, from ordering and receiving to pricing adjustments and issue resolution.
- Ensure new product samples are promptly showcased in our binders, sparking inspiration for our customers.
- Keep our website vibrant and fresh with timely updates of new products.
**Store Displays**
- Arrange captivating store and window displays that showcase the beauty of our products and ignite the imagination of passersby.
**Workshops**
- Organize and coordinate a regular schedule of creative workshops, acting as the liaison for guest instructors, and managing the registration system.
**Store Maintenance**
- Oversee the maintenance of our creative sanctuary, ensuring all staff are contributing to a clean, organized, and inviting environment.
Qualifications:
- 5+ years of retail management experience, with a strong emphasis on staff training in sales and customer service.
- Proven ability to meet and exceed sales goals through effective sales strategies and team management.
- Exceptional customer service, management, and communication skills.
- Demonstrated ability to manage multiple tasks with creativity and efficiency.
- A personal passion for creativity, crafts, and the art of paper.
- A deep appreciation for the unique environment of a longstanding, community-focused small business.
Why Join Us?
- Be a part of a beloved community institution with decades of success and good standing.
- Work in a creative and dynamic environment where your contributions make a real impact.
- Enjoy a supportive and positive work atmosphere that values your insights and ideas.
- Join a team that celebrates achievements and fosters professional growth.
**Experience**:
- Retail management: 3 years (required)
- Retail sales: 5 years (required)
Work Location: In person
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