IT Help Desk Technician

3 weeks ago

Edmonton, Canada Insight Medical Imaging Full time

**Job Profile**: IT Help Desk

**Reports to**:IT Manager

**Direct Reports**:N/A

**Hours**:40 hours/week, Permanent Full-Time

**Location**:Greystone

Insight Medical Imaging is a leading provider of diagnostic imaging services with 18 clinics in the Edmonton region and a Fort McMurray Clinic.

In an industry that can be fast-paced and metrics-oriented, we pride ourselves on being a part of the overall journey. We take the time to create open communication and build relationships with our patients, referring physicians, and employees. We strive to humanize the healthcare experience by listening, answering questions and being there when needed.

We connect in a meaningful way with:

- **_ Our Patients_** - being part of every touchpoint in their journey and making them feel comfortable during a situation that can often be unknown and scary.
- **_ Our Physicians_** - by building a relationship and working together to come up with a timely and accurate diagnosis.
- **_ Our Employees_** - by creating an approachable environment that encourages professional development and growth.

Our over 550 employees strive each day to provide our patients with exceptional care, while fostering a welcoming and comfortable environment. If you are beaming with pride and want to be part of our dynamic, inclusive and growing team, keep reading.

**Insight Offers**:

- Competitive Compensation
- Paid Vacation
- Flex Days & Appointment Time
- RRSP Matching
- Educational Allowance
- Employer Paid Benefits
- Healthcare Spending Account
- Staff Events
- Work-Life Balance

**Position Summary**

This is not your typical “Helpdesk” job - We have a multitude of interesting problems and projects that will challenge and engage you.

This is an in-office position Monday to Friday with after hours and rotating on call evening and weekend as needed.

**Major Accountabilities and Responsibilities**
- Triage notifications from monitoring systems.
- Monitor systems manually as per policies and procedures.
- Troubleshoot issues - aiming to resolve most items, with an escalation path available when needed.
- Identify recurring issues and determine solutions.
- Handling Moves/Adds/Changes of users and end user hardware.
- Creation of documentation and help guides, including instructional videos.
- Asset procurement / inventory.
- Maintain data integrity in RIS/PACS, ensuring data integrity is always paramount.
- Assist our customers (patients and physicians) with specific technology issues.
- Participating in a rotating on call schedule (one-week rotation).
- Other duties as assigned.

**Skills, Abilities, and Knowledge**
- Intermediate to advanced understanding of Windows desktops.
- Exemplary interpersonal skills.
- Excellent troubleshooting skills.

**Qualifications**
- Intermediate understanding of server technology, as well as network topology and concepts (DNS, DHCP, VLAN, VPN).
- Familiarity with PACS and/or RIS (Radiology Information System) is desirable but not required.
- Desirable systems experience: Scripting, Office 365, Interfaces, Virtual Fax, VOIP PBX, PaloAlto/HP/Cisco Networks, Encryption, Linux OS, MS-SQL, VM’s, MDM.
- Ability to do afterhours work, both on a planned and unplanned basis.
- Maintain information privacy and system security while fulfilling duties.
- Able to lift and move up to 50lbs.
- Technical training/certifications or 2+ year previous experience.
- Reliable vehicle and valid driver’s license.
- Successfully Complete Alberta Criminal Record check.

We thank all applicants for their interest, only those selected for an interview will be contacted.

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