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IT Help Desk Technician

4 months ago

Edmonton, Canada Stack IT Full time

Responsibilities:

- Provide technical support for incoming queries and issues relating to warehouse radio frequency scanners, printers, computer systems, software, hardware, etc.
- Respond to queries over the phone and in-person
- Be the first point of contact for support tickets
- Install, modify, and repair computer hardware, software, and peripherals
- Resolve technical problems with Local Area Networks (LAN), and client systems
- Follow up with employees to ensure issues have been resolved.
- Gain feedback from employees regarding computer usage.
- **General Responsibilities**_
- Field incoming help requests from end users in a timely and courteous manner.
- Document all pertinent end user issues when troubleshooting.
- Escalate problems (when required) to the System Administrator.
- Access software updates, drivers, knowledge bases, and "Frequently Asked Questions" on the Internet to aid in problem resolution.
- Travel as required between business units in Edmonton and occasional trips to Calgary.
- **Knowledge and Skill Requirements**_
- Post secondary education (degree, diploma or certification in computer science or software engineering fields)
- CompTIA A+ Certification preferred
- Effective interpersonal communication skills
- Outstanding customer service skills
- Strong time management, organizational and project management skills
- Ability to think critically and problem solve
- Excellent decision-making skills
- Strong attention to detail
- Team player

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- Paid time off
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Edmonton, AB T5S 2V6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Desktop support: 2 years (required)
- LAN/WAN: 2 years (required)
- Active Directory: 2 years (required)
- Microsoft Windows Server: 1 year (preferred)
- Ticketing tools: 1 year (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Willingness to travel:

- 50% (preferred)

Work Location: One location