E-learning Specialist
2 weeks ago
Newforma, Inc. headquartered in Manchester, NH serves architecture, engineering, construction, and owner (AECO) organizations worldwide with software to streamline work processes, reduce exposure from errors and omissions, improve coordination and communication, increase visibility into cost and quantities, and enable greater repeatability of project success.
**Objectives for this role**:
- Develop comprehensive documentation and e-learning content that meets organizational standards
- Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content
- Create user-friendly content that meets the needs of target audience, turning insights into content for user success
- Evaluate current content and develop innovative methods for improvement
**You will be responsible for**:
- Work closely with Product Management Product Design, Development, and other SMEs to understand new and updated features
- Research, outline, write, and edit content in the Newforma online help system
- Design and develop e-learning content that is engaging, interactive, and aligned with the learning objectives. Must have a strong understanding of instructional design principles and the latest trends and technologies in e-learning
- Utilize knowledge of LMS capabilities to recommend delivery strategies that yield a rich, meaningful, and dynamic end-user experience
- Utilize LMS reporting capabilities and develop custom reports to assist with planning and managing the company’s training and development initiatives
- Ensure the online help and e-learning platform content is current
- Standardize content across platforms and media, with a consistent voice across all platforms
- Provide support and training to users of e-learning content and technology solutions.
- Communicate effectively with different stakeholders, such as trainers, instructional designers, and SMEs and be able to provide guidance on how to use the technology
- Other duties as needed, such as moderating discussions in the Newforma online communities
**Qualifications**:
- Superb written communication skills, with a keen eye for detail
- Proven ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
- Ability to handle multiple projects simultaneously
- Ability to work independently
- Familiarity with online help development process and tools, and the ability to troubleshoot technical issues
- Familiarity with e-learning development processes and authoring tools, and the ability to troubleshoot technical issues
- Ability to develop learning objectives, storyboards, and assessments
- Strong technical skills, such as experience with HTML, CSS, and JavaScript
**Experience and Educational Requirements**:
- Bachelor’s degree or equivalent experience in training, adult education, and/or multimedia training materials development.
- 3+ years related experience developing and managing e-learning content
- 3+ years related experience developing and writing technical documentation for software
- Experience administering a Learning Management System (LMS) platform
- Experience administering an online help platform
- Fluency in French preferred
- AECO (architecture, engineering, construction, and owner) industry experience a plus, but not required
- Strong knowledge of Adobe RoboHelp or other help-authoring tool preferred
- Experience with HTML and audio and video editing software preferred
- Professional certification (i.e., Society for Technical Communication) preferred
- Knowledge of educational technology, including:
- Strong understanding of the latest trends and technologies in e-learning
- Familiarity with different types of e-learning, such as mobile learning and gamification preferred
- Knowledge of instructional design principles, including:
- How to design and develop interactive and engaging e-learning content
- Experience creating assessments, quizzes, and other interactive elements
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