Documentation Assistant Manager

2 weeks ago


Sarnia, Canada Delmar International Inc. Full time

**Mandate**:
**Other responsibilities**:

- Responsible for staff training, monitoring, and managing queues and processes related to system functions and documentation protocols.
- Manage and oversee the troubleshooting of systems and address customer queries.
- Ensure operational efficiency through staff schedules and courier shipment site management.

**Requirements**:

- Minimum 3 years of experience in the Customs Brokerage industry
- College Diploma in International Transportation & Customs or related field is preferred
- Experience with staff management is considered an asset
- Strong knowledge of Canadian customs regulations & trade processes and programs
- CCS, CTCS, LCB designations are preferred
- Experience in CargoWise One system or related brokerage systems is considered an asset
- Proficiency in MS Office

**What You Offer**:

- Ability to work independently (drive and self-starter/self-managed) and in a team environment
- Excellent interpersonal skills and capability of motivating your team to ensure successful mandate completion
- Excellent oral and written communication skills
- Exceptional customer service skills
- Excellent attention to detail, organization skills, problem-solving and follow-up.

**What We Offer**:

- Equal opportunity employer
- Competitive compensation
- Comprehensive Benefits package, including fitness reimbursement program(s)
- Education Reimbursement Program
- Balance between work and home life


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