Settlement Counsellor, Family, Children

2 weeks ago

Halifax, Canada ISANS Full time

**Settlement Counsellor
- Family, Children & Specialized Settlement Services**

**Short-term contract to end March 2026**

ISANS is seeking a full-time **Settlement Counsellor, Family, Children & Specialized Settlement Services **responsible for providing settlement services including a complete needs and resources assessment and developing a collaborative action plan using client centered and trauma informed approach. Reporting to the Supervisor & Manager, Family, Children & Specialized Settlement Services, this position will be responsible for:
**Duties and responsibilities**:
**Provide settlement support to eligible clients by**:

- Responding to clients’ call to the Settlement Phone Line.
- Providing comprehensive needs assessment completed through in person or phone meetings, along with development of collaborative action plan for each client based on identified needs and clients’ resources.
- Providing holistic information and solution focused para counselling to clients based on their strengths and needs.
- Supporting in navigating the system and providing referrals to appropriate internal or external resources.
- Building client’s advocacy capacity by providing them with tools to self-advocate or advocate on behalf of the client.
- Coordinating case conferencing with both clients and service providers when required.
- Planning and implementing follow-up and evaluation activities and tools, to determine the effectiveness of the services offered.
- Facilitating and coordinating workshops and information group sessions on pertinent issues, in collaboration with other service providers.
- Working as part of a holistic team with other ISANS staff, in the provision of services for immigrant and refugee families.
- Facilitating access to services by providing links between clients with specific settlement needs to available resources in the community.
- Networking and partnering with other service providers, agencies and organizations providing services to clients in the community.
- Conducting case conferencing with ISANS staff and service providers, in collaboration with clients.
- Identifying and bringing forward for discussion/resolution, any challenge barrier, or gaps in service for clientele.
- Making referrals to internal programs that support clients for eligible services including but not limited to employment, language and orientation services

**General responsibilities**:

- Providing information as required for internal/external reports and proposals.
- Reviewing and adhering to ISANS workplace policies and procedures.
- Recording all relevant client information on databases in a consistent and timely manner as appropriate to the position.
- Participating fully in regular staff meetings, team meetings, training and development and ISANS events.
- Performing other duties as required.

**Education**:

- Bachelor’s degree or
- Equivalent combination of education and experience will be accepted.
- Counselling Certificate an asset

**Experience**:

- 2 years experience in a similar position
- Experience working in a cross-cultural environment; experience delivering direct service to immigrants preferred
- Experience working with/supporting clients, volunteers, and casual workers.
- Experience developing, implementing, and evaluating programs or projects.
- Experience delivering service face to face and/or online.
- Experience with networking and outreach

**Knowledge**:

- Knowledge of local activities, programs and community organizations that serve the immigrant population.

**Skills**:

- Strong written and verbal English communication skills
- Ability to work independently and as part of a team
- Strong time management and organization skills
- Additional languages an asset

**ISANS Core Competencies**

**Cultural Competency; Equity, Diversity & Inclusion**
- Embracing the value that different perspectives and cultures bring to an organization

**Collaboration**
- Working collaboratively with others across the organization to achieve shared objectives

**Continuous Learning**
- Continually seeking new knowledge and skills, as well as developing existing capabilities

**Innovative Thinking**
- Introducing new ways of looking at problems and developing useful ideas that are new, better, or unique

**Accountability**
- Holding self and others responsible and accountable to being transparent and principled in our approach and to meeting commitments

**Respect**
- Actively encouraging an environment of fairness, honesty and integrity for all

**Terms of Employment**
- Short-term contract to March 31, 2026
- Full-time, 35 hours per week
- Hybrid work environment: work location will be determined by operational requirements, prioritizing ISANS mission and clients to determine the right balance.

**Commencement Date**:ASAP

**Closing Date**:Wednesday May 1 ,2024- 4.00pm

Only those eligible to work in Canada will be considered for this position

**Job Types**: Full-time, Fixed term contract
Con

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