Medical Office Assistant

3 months ago

North Vancouver, Canada Tsleil-Waututh Nation Full time

**ABOUT US**

The Helping House provides wholistic, culturally-integrated primary care for Indigenous clients and families. We are a team of interdisciplinary clinicians, including family physicians, a naturopath, nurse practitioners, a traditional Elder, and others, and strive to serve the Tsleil-Waututh Nation peoples by way of medical oversight, health and wellness services, and cultural healing.

Known as the People of the Inlet, the Tsleil-Waututh have lived on the unceded lands of the Burrard Inlet since time immemorial. Entrusted by their ancestors as stewards of the land, water, and air, the Tsleil-Waututh draw on the spirituality and wisdom of their traditional healers and knowledge keepers to fulfill this trust and thereby support the health of their families and communities at large.

By joining our team, you will come to enjoy not only fulfilling working relations with fellow colleagues, but also a meaningful connection with the people we serve, and from whom we continue to have much to learn.

**JOB SUMMARY**

The **Medical Office Assistant** is an integral member of our primary care team, supporting the various clinicians on the team, and providing a full range of clinical and administrative services to maintain the work flow of the clinic.

**DUTIES & RESPONSIBILITIES**

**Clinical**:

- Welcome and greet clients and families to our program, engaging in a manner which fosters culturally safe care, as well as a sense of belonging
- Screen phone calls and clinic visits, and triage these on the basis of urgency to ensure timely and effective care delivery
- Prepare clients and families for clinician assessment and conduct basic medical screening tests such as eye exams, glucose tests, height & weight measurements, and urine or pregnancy tests
- Monitor urgency of test results and flag for follow-up by the respective clinician
- Ensure exam rooms are clean and stocked between appointments and track inventory to ensure adequate supply
- Communicate effectively to ensure safe, timely, and coordinated client and family care

**Administrative**:

- Book and maintain initial and follow-up clinic appointments; contact clients to remind them of appointments; and manage clinicians’ schedules
- Arrange referrals and follow-up with other health care professionals and specialist consults
- Data entry, documenting with accuracy and professionalism, using various software including Oscar EMR, Panorama, MS Office
- Process MSP and third-party billings
- Prepare and organize correspondence including mail, courier services, faxes and scanned documents
- General office administration and day-to-day clerical support to the clinical team

**QUALIFICATIONS**
- Completion of grade 12 education
- Minimum 1-2 years of MOA experience required
- Medical Office Assistant certification preferred but not required
- Proof of Covid-19 vaccination, at least 2 doses, as per PHO orders.

**KNOWLEDGE, SKILLS, AND ABILITIES**

You are a people person, with demonstrated skill in effective oral and written communication, interpersonal relations, and conflict resolution. You are able to work independently, and in collaboration with others. Flexible and ambitious, you enjoy working in a dynamic environment and are able to multi-task and adapt to changing needs and priorities by way of effective organization and time management. You have a strong ethic of client service, and are eager to learn about the culture and traditions of diverse Indigenous Nations.

** The starting salary for this role is: $47,342 and compensation will be based on qualifications and experience.

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