Usher

**Who We Are**:
Based in Stratford, Ontario, the Stratford Festival is one of the world’s foremost repertory theatre companies. It operates year-round, presenting a season of about a dozen plays each year between the months of April and November, a rich stream of digital content and hundreds of events designed to deepen understanding of the plays. For every person a theatregoer sees on our stages, we have seven people working behind the scenes, some of the world’s most dedicated and experienced arts workers.
The Stratford Festival is committed to ongoing work to support equity, inclusion, anti-racism and anti-oppression in all areas of our work. These areas include play selection, casting, marketing and public relations efforts, education programs, production, recruitment of staff and volunteers, and the composition of the Board of Directors.

**Why You Should Apply**:

- Creative work environment
- Paid operational shutdown in December, with flexibility of days being used at alternative times during the year
- Group Insurance Benefits
- Employer matched RRSP
- Employee Assistance Program to encourage work-life balance and strong mental health
- Complimentary & discounted ticket offers and events
- Employee discounts on merchandise and event space
- Being a part of the magic of live theatre

The Usher reports to the Senior Front of House Manager, or designate and is part of the Audience Engagement department. The Usher plays a key role in providing customer service to all audience members.

**Responsibilities**:

- Provide customer service to all audience members attending the performances, including providing information regarding the Festival season and productions as well as general tourism information
- Be familiar with theatre layout and assist audience members with seating and accessibility requirements
- Handle customer concerns and complaints with thoughtfulness and professionalism
- Attend staff meetings, training and information sessions
- Adhere to the Stratford Festival Health & Safety Commitment and Procedures, and ensure that safe work practices and policies are supported and enforced within reporting structure
- Perform other duties as assigned

**Minimum Qualifications**:

- Middle School (grade 9) or equivalent
- Previous experience in a customer service role preferred
- Must be able to work a variety of shifts including matinee, evening, weekends and holidays

**Behavioural Competencies**:

- Communication: actively listen and effectively transmit and receive information
- Teamwork: readily work with others towards a shared goal, actively support teammates and recognize everyone’s contributions

**Shared Values**:

- Inclusion: contribute to an environment where everyone is welcome, valued and respected; consistently demonstrate an open-mindedness and intellectual curiosity that promote and celebrate the diversity of perspectives.
- Innovation: put experience and knowledge into creative problem-solving and the continuous improvement of the organization.
- Rigor: show integrity in behaviour, attention to detail in work and commitment to excellence and professional evolution
- Caring: be empathetic, understanding and attentive to others
- Connection: establish and maintain trusting relationships that are respectful and constructive

**Who Should Apply**:
If you would like to contribute your own remarkable talents to North America’s largest not-for-profit theatre, we’d like to hear from you.