Front of House Manager

4 months ago

Stratford, Canada Stratford Festival Full time

**Who We Are**:
Based in Stratford, Ontario, the Stratford Festival is one of the world’s foremost repertory theatre companies. It operates year-round, presenting a season of about a dozen plays each year between the months of April and November, a rich stream of digital content and hundreds of events designed to deepen understanding of the plays. For every person a theatregoer sees on our stages, we have seven people working behind the scenes, some of the world’s most dedicated and experienced arts workers.
The Stratford Festival is committed to ongoing work to support equity, inclusion, anti-racism and anti-oppression in all areas of our work. These areas include play selection, casting, marketing and public relations efforts, education programs, production, recruitment of staff and volunteers, and the composition of the Board of Directors.

**Why You Should Apply**:

- Creative work environment
- Paid operational shutdown in December, with flexibility of days being used at alternative times during the year
- Group Insurance Benefits
- Employer matched RRSP
- Employee Assistance Program to encourage work-life balance and strong mental health
- Complimentary & discounted ticket offers and events
- Employee discounts on merchandise and event space
- Being a part of the magic of live theatre

The House Manager reports to the Senior Front of House Manager, or designate and is part of the Audience Engagement department. The House Manager is responsible for managing the front of house guest experience at their designated theatre.

**Responsibilities**:

- Lead a team of seasonal ushers and parking attendants
- Collaborate with other audience-facing roles to deliver exceptional front of house customer service
- Interface extensively with audience members, as well as production and artistic personnel
- Balance the needs of various stakeholders towards the common goal of an excellent theatre experience
- Complete and submit daily reports, which could include balancing deposits
- Adhere to the Stratford Festival Health & Safety Commitment and Procedures, and ensure that safe work practices and policies are supported and enforced within reporting structure.
- Perform other duties as assigned

**Minimum Qualifications**:

- High school diploma (grade 12) or equivalent
- 2 to 4 years of related experience in hospitality
- A clear knowledge of all health and safety practices and a comfort with leadership in emergency situations is required
- First Aid and CPR certification is preferred
- Experience with Tessitura software is an asset
- Comfort with common business software programs (Word, Excel, Outlook) is required
- Must be able to work a variety of shifts including matinee, evening, weekends and holidays

**Behavioural Competencies**:

- Diplomacy: show discretion and tact in dealing with a variet of stakeholders
- Communication: actively listen and effectively transmit and receive information
- Teamwork: readily work with others towards a shared goal, actively support teammates and recognize everyone’s contributions
- Decision-making: rationally, objectively and expediently make transparent and fair decisions

**Shared Values**:

- Inclusion: contribute to an environment where everyone is welcome, valued and respected; consistently demonstrate an open-mindedness and intellectual curiosity that promote and celebrate the diversity of perspectives.
- Innovation: put experience and knowledge into creative problem-solving and the continuous improvement of the organization.
- Rigor: show integrity in behaviour, attention to detail in work and commitment to excellence and professional evolution
- Caring: be empathetic, understanding and attentive to others
- Connection: establish and maintain trusting relationships that are respectful and constructive

**Who Should Apply**:
If you would like to contribute your own remarkable talents to North America’s largest not-for-profit theatre, we’d like to hear from you.

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