Field Service Supervisor
6 months ago
**FIELD SERVICE SUPERVISOR - POWER GENERATION**
**Description**
Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what _#LifeAtCummins_ is all about.
We are looking for a talented FIELD SERVICE SUPERVISOR - POWER GENERATION to join our team specializing.
In this role, you will make an impact in the following ways:
**FIELD SERVICE SUPERVISOR - POWER GENERATION**:
- Supervises employees who install, service, and repair equipment and machinery.
- Supervises Service Technicians and/or Service Team Leaders; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality.
- Provides coaching and feedback to individual Service Technicians and/or Service Team Leaders; provides performance reviews and opportunities for professional growth.
- Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.
- Manages service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations
- Develop and/or reviews quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.
- Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
- Monitors the status of open repairs with technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.
- Monitors goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels.
- Resolves customer concerns related to Cummins or distributor warranties; develops strong relationships with key customers through frequent and professional communication.
**Qualifications**
**Skills**
- Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
- Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.
- Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
- Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
- Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
- Ensures accountability - Holding self and others accountable to meet commitments.
- Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Manages conflict - Handling conflict situations effectively, with a minimum of noise.
- Customer focus - Building strong customer relationships and delivering customer-centric solutions.
- Directs work - Providing direction, delegating, and removing obstacles to get work done.
**Education, Licenses, Certifications**
- Demonstrated role competence is required. College, university, or equivalent Bachelor's degree in relevant discipline is preferred
- This posit
-
Field Service Supervisor
6 months ago
Mississauga, Canada Cummins Inc. Full time**Field Service Supervisor** **Description** **Field Service Supervisor** Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your...
-
Health & Safety Supervisor
1 week ago
Mississauga, Canada Field Aviation Inc Full timeField Aviation (aka Field Aerospace) has been providing specialized services to the international aerospace industry for over 70 years. We’re one of the oldest, most knowledgeable and most experienced aircraft companies in North America serving private and public sector clients since 1947. We have over 500 employees across 5 North American locations. Our...
-
Field Service Supervisor
6 months ago
Mississauga, Canada Cummins Full time**Field Service Supervisor** Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions while making an impact through...
-
Field Service Supervisor
2 months ago
Mississauga, Canada Total Power Limited Full time**Field Service Supervisor** **What We Offer** - 100% Employer Paid Core Medical and Dental Benefits - Employer RRSP Matching Program - Annual Health/Wellness Spending Accounts **What You’ll Do - The Role (Responsibilities)** - Report directly to the Operations Manager. - Provide mentorship, coaching and direction to a team of generator rental...
-
Field Service Technician Supervisor
5 months ago
Mississauga, Canada AGS, LLC Full time**Job Overview**: The Field Service Supervisor is responsible for all field service operations for the region assigned. Provides direct supervision, training and discipline to field service technicians in his/her assigned territory. A few key components of the role include developing Field Service Technicians, scheduling for work orders and personnel,...
-
Field Service Manager
5 months ago
Mississauga, Canada American Services Group Full timeAmerican Restaurant Service is looking to add a Field Service Manager to our team. **Key Responsibilities**: As a core member of the operations team and in support to the Manager of Operations, the Field Service Manager will be performing a combination of the following duties: - Ensure clients are provided with a high level of service through supervision...
-
Field Supervisor – Contract Locating
6 months ago
Mississauga, Canada multiVIEW Full timeRole Description Reporting to the Operations Manager, the Field Supervisor is responsible for the day-to-day supervision of field staff, including training, quality control, time management, and compliance with all safety and operating procedures. Along with the items below, Field Supervisors are fully competent in all responsibilities and...
-
Field Service Technician
4 weeks ago
Mississauga, Ontario, Canada AppleOne Full timeJob Title: Field Service TechnicianJob Summary: We are seeking a skilled Field Service Technician to join our team at AppleOne. As a Field Service Technician, you will be responsible for performing repairs and maintenance on various equipment, including pumps, to ensure optimal performance and efficiency.Key Responsibilities: • Assess equipment to...
-
Field Service Technician
4 weeks ago
Mississauga, Ontario, Canada AppleOne Full time**Job Title:** Field Service Technician**Job Summary:** We are seeking a skilled Field Service Technician to join our team in Mississauga. As a Field Service Technician, you will be responsible for assessing and repairing equipment designated for repairs, identifying required parts and equipment, and preparing repair evaluations and work...
-
Field Service Mechanic
1 week ago
Mississauga, Ontario, Canada AppleOne Full time**Job Title:** Field Service Technician**Company Overview:** AppleOne is seeking a skilled Field Service Technician to join our team in Mississauga. As a key member of our operations, you will play a vital role in ensuring the smooth functioning of our equipment and providing exceptional customer service.**Salary: $30 - $32 per hour**Estimated Annual Salary:...
-
Field Service Technician
2 months ago
Mississauga, Canada Regal Rexnord Full timeWHAT’S IN IT FOR YOU? Joining our team means stepping into a dynamic environment within a rapidly growing company, boasting a solid reputation in the industry. We offer competitive pay, and our comprehensive benefits package is designed with your well-being in mind. From being provided with a company vehicle to extended health benefits, including dental...
-
Field Service Technician
5 months ago
Mississauga, Canada Stromcore Full time**Job description** JOB TITLE: Field Service Technician DEPARTMENT: Production/Service REPORTING TO: Production Manager/Service Manager At Stromcore Energy Inc., we build lithium battery systems for electric vehicles. Located in the Winston Churchill/Dundas area. We are looking for a passionate associate to join our production/service team and learn how...
-
Arborist Customer Service
5 months ago
Mississauga, Canada Universal Field Supplies Full timeUniversal Field Supplies, specializes in professional quality equipment for the Arborist, Forestry, Mineral Exploration and Environmental Engineering industries and places a strong emphasis on Customer service and product knowledge. We have both retail locations and e-commerce stores that are leaders in their markets and categories. We love what we do and...
-
Field Service Diesel Technician
2 months ago
Mississauga, Canada Cummins Inc. Full time**DESCRIPTION** We are looking for a talented local Field service technician to join our distribution business in Mississauga, Ontario. In this role, you will make an impact in the following ways: - Engages customers in a courteous and professional manner. - Anticipates and ensures prompt and efficient attention to customer needs. - Applies the use of...
-
Field Service Technician
2 months ago
Mississauga, Canada Regal Rexnord Full timeWHAT’S IN IT FOR YOU? Joining our team means stepping into a dynamic environment within a rapidly growing company, boasting a solid reputation in the industry. We offer competitive pay, and our comprehensive benefits package is designed with your well-being in mind. From being provided with a company vehicle to extended health benefits, including...
-
{title} - Expert in {field}
3 weeks ago
Mississauga, Ontario, Canada Service Plus Aquatics Inc. Full time**Join us at {company} to excel in {field}.** Our team is looking for a highly skilled {title} to contribute to our success. This role involves:Implementing {field} solutions to drive business growth.Collaborating with cross-functional teams to achieve shared goals.As a {title}, you will have the opportunity to develop your skills and expertise in {field}.
-
Field Supervisor
4 weeks ago
Mississauga, Ontario, Canada multiVIEW Full timeJob SummaryThe Field Supervisor is a key member of our team at multiVIEW, responsible for overseeing the day-to-day activities of field staff. This role requires strong leadership and technical skills, with a focus on quality control, time management, and compliance with safety procedures.Key ResponsibilitiesSupervise and train field staff to ensure...
-
Field Service Technician
5 months ago
Mississauga, Canada AppleOne Full timeOur Client in Mississauga is looking for Service Technician to add to their Team! This Service Technician role offers: POSITION: Field Service Technician HOURS: 8am – 5pm / flexible on weekends and during the wee PAY: $30 - $32/hour • Premium of $300/month for being on-call • Health Benefits • RRSP plan • Wellness Program (reimbursement...
-
Field Service Technician Ontario
2 months ago
Mississauga, Canada Regal Rexnord Full time**WHAT’S IN IT FOR YOU?** Joining our team means stepping into a dynamic environment within a rapidly growing company, boasting a solid reputation in the industry. We offer competitive pay, and our comprehensive benefits package is designed with your well-being in mind. From being provided with a company vehicle to extended health benefits, including...
-
Generator Field Service Technician
4 days ago
Mississauga, Canada Total Power Limited Full time**Generator Field Service Technician** **We Offer** - Comprehensive Medical and Dental Benefits - Employer RRSP Matching Program - Annual Health/Wellness Spending Accounts - Professional Growth & Development **What You’ll Do - The Role** - Perform emergency service, preventative maintenance, repairs, troubleshooting, and instruction for customer...