Field Service Supervisor

3 weeks ago

Mississauga, Canada Cummins Inc. Full time

**FIELD SERVICE SUPERVISOR - POWER GENERATION**

**Description**

Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what _#LifeAtCummins_ is all about.

We are looking for a talented FIELD SERVICE SUPERVISOR - POWER GENERATION to join our team specializing.

In this role, you will make an impact in the following ways:

**FIELD SERVICE SUPERVISOR - POWER GENERATION**:

- Supervises employees who install, service, and repair equipment and machinery.
- Supervises Service Technicians and/or Service Team Leaders; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality.
- Provides coaching and feedback to individual Service Technicians and/or Service Team Leaders; provides performance reviews and opportunities for professional growth.
- Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.
- Manages service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations
- Develop and/or reviews quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.
- Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
- Monitors the status of open repairs with technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.
- Monitors goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels.
- Resolves customer concerns related to Cummins or distributor warranties; develops strong relationships with key customers through frequent and professional communication.

**Qualifications**

**Skills**
- Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
- Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.
- Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
- Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
- Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
- Ensures accountability - Holding self and others accountable to meet commitments.
- Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Manages conflict - Handling conflict situations effectively, with a minimum of noise.
- Customer focus - Building strong customer relationships and delivering customer-centric solutions.
- Directs work - Providing direction, delegating, and removing obstacles to get work done.

**Education, Licenses, Certifications**
- Demonstrated role competence is required. College, university, or equivalent Bachelor's degree in relevant discipline is preferred
- This posit

  • Field Service Supervisor

    2 weeks ago

    Mississauga, Canada Cummins Inc. Full time

    **Field Service Supervisor** **Description** **Field Service Supervisor** Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your...

  • Field Supervisor

    1 week ago

    Mississauga, Canada multiVIEW Locates Full time

    Reporting to the Operations Manager, the **Field Supervisor** is responsible for the day-to-day supervision of field staff, including training, quality control, time management, and compliance with all safety and operating procedures. Along with the items below, Field Supervisors are fully competent in all responsibilities and qualifications of the Utility...

  • Health & Safety Supervisor

    4 weeks ago

    Mississauga, Canada Field Aviation Inc Full time

    Field Aviation (aka Field Aerospace) has been providing specialized services to the international aerospace industry for over 70 years. We’re one of the oldest, most knowledgeable and most experienced aircraft companies in North America serving private and public sector clients since 1947. We have over 500 employees across 5 North American locations. Our...

  • Field Service Supervisor

    2 weeks ago

    Mississauga, Canada Cummins Full time

    **Field Service Supervisor** Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions while making an impact through...

  • Field Service Supervisor

    2 weeks ago

    Mississauga, Canada Total Power Limited Full time

    **Field Service Supervisor** **What We Offer** - 100% Employer Paid Core Medical and Dental Benefits - Employer RRSP Matching Program - Annual Health/Wellness Spending Accounts **What You’ll Do - The Role (Responsibilities)** - Report directly to the Operations Manager. - Provide mentorship, coaching and direction to a team of generator rental...

  • Field Service Technician Supervisor

    3 weeks ago

    Mississauga, Canada AGS, LLC Full time

    **Job Overview**: The Field Service Supervisor is responsible for all field service operations for the region assigned. Provides direct supervision, training and discipline to field service technicians in his/her assigned territory. A few key components of the role include developing Field Service Technicians, scheduling for work orders and personnel,...

  • Field Service Manager

    1 week ago

    Mississauga, Canada American Services Group Full time

    American Restaurant Service is looking to add a Field Service Manager to our team. **Key Responsibilities**: As a core member of the operations team and in support to the Manager of Operations, the Field Service Manager will be performing a combination of the following duties: - Ensure clients are provided with a high level of service through supervision...

  • Field Service Diesel Technician

    2 weeks ago

    Mississauga, Canada Cummins Inc. Full time

    **DESCRIPTION** We are looking for a talented local Field service technician to join our distribution business in Mississauga, Ontario. In this role, you will make an impact in the following ways: - Engages customers in a courteous and professional manner. - Anticipates and ensures prompt and efficient attention to customer needs. - Applies the use of...

  • Fire Field Technician Supervisor

    3 weeks ago

    Mississauga, Canada Johnson Controls Full time

    **Job Details** **Be part of the future!** We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference. **What...

  • Remote Field Service Technician

    2 weeks ago

    Mississauga, Canada Cummins Inc. Full time

    **Remote Field Service Technician** **Description** We are looking for a talented Remote Field service technician to join our team in Mississauga. In this role, you will make an impact in the following ways: - Completes preventative maintenance and/or basic repair activities on engines and related components at the customer site with mínimal...

  • Field Service Technician

    2 weeks ago

    Mississauga, Canada Total Power Full time

    **Field Service Technician - Mississauga** - Mississauga, ON_ Download Information Package **_ Field Service Technician_** **We Offer** - 100% Employer Paid Medical and Dental Benefits - Employer RRSP Matching Program - Annual Health/Wellness Spending Accounts - Professional Growth & Development ***What You’ll Do - The Role** - Perform emergency...

  • Regulatory Compliance

    3 weeks ago

    Mississauga, Canada Mercedes-Benz Canada Inc. Full time

    **Aufgaben**: - Regulatory Compliance & Field Campaigns Supervisor: Mercedes-Benz Canada needs stars like you - What it means to be a star - Without the stars that represent a team, a brand alone is incomplete. - Mercedes-Benz Canada represents not only the world’s oldest automotive brand, but one that is at the cutting-edge of sustainability, design,...

  • Installation and Service Supervisor

    3 weeks ago

    Mississauga, Canada Arconas Corporation Full time

    **The Company** Arconas is a Canadian-based modular and public seating manufacturer established in 1972. Our mission is to bring high design, with unparalleled quality, to high-traffic areas that require comfortable and durable seating solutions. We supply our furniture, power, and waste solutions to many of the largest airports and transportation terminals...

  • Generator Field Service Technician

    2 weeks ago

    Mississauga, Canada Total Power Limited Full time

    Generator Field Service Technician We Offer - 100% Employer Paid Medical and Dental Benefits - Employer RRSP Matching Program - Annual Health/Wellness Spending Accounts - Professional Growth & Development - Techs are provided with a Company Vehicle, Uniform, along with Boot and Tool Allowance! What You’ll Do - The Role - Perform emergency service,...

  • Subway Evening Supervisor

    3 weeks ago

    Mississauga, Canada Food Service Provider Full time

    Looking for afternoon supervisor 2 pm to 10 pm, Mon to Fri Past food service supervising experience required **Benefits**: **Salary**: From $18.65 per hour Schedule: - 8 hour shift - Day shift - Evenings - Evening shift

  • Technical Services Supervisor

    1 week ago

    Mississauga, Canada Rodan Energy Solutions Inc. Full time

    **Rodan Energy** continues to experience significant growth. We are seeking a technically adept and motivated supervisor who directs technical professional, can manage complex project and is committed to enabling the clean energy transition. Our mission is Making Sustainable, Attainable! The **Technical Services Supervisor **is responsible for staff and...

  • Customer Service Supervisor

    4 weeks ago

    Mississauga, Canada Altis Recruitment Full time

    Job Title : Customer Service Supervisor Location : Mississauga, ON Job Type : Full-time, Permanent (Onsite) Schedule : Full-time hours with occasional SaturdaysJob Description : Our client in the automotive industry is seeking an experienced and motivatedCustomer Service Supervisorto join their dynamic team in Mississauga. This is a full-time, permanent role...

  • Customer Service Supervisor

    4 weeks ago

    Mississauga, Canada Altis Recruitment Full time

    Job Title : Customer Service Supervisor Location : Mississauga, ON Job Type : Full-time, Permanent (Onsite) Schedule : Full-time hours with occasional SaturdaysJob Description : Our client in the automotive industry is seeking an experienced and motivatedCustomer Service Supervisorto join their dynamic team in Mississauga. This is a full-time, permanent role...

  • Bilingual Field Service Representative

    3 weeks ago

    Mississauga, Canada Saint Gobain Full time

    **WHY DO WE NEED YOU?** Saint-Gobain Canada has an exciting career opportunity for a Field Service Representative based in Toronto to join our Warranty team. This is a great chance to join a Top Employer and contribute to our growth and success. **What’s the job?** The principal function of the Field Service Representative is to coordinate, perform and...

  • Customer Service Supervisor

    4 weeks ago

    mississauga, Canada Altis Recruitment Full time

    Job Title: Customer Service Supervisor Location: Mississauga, ONJob Type: Full-time, Permanent (Onsite)Schedule: Full-time hours with occasional SaturdaysJob Description:Our client in the automotive industry is seeking an experienced and motivated Customer Service Supervisor to join their dynamic team in Mississauga. This is a full-time, permanent role that...