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Global Operations Specialist

1 month ago

Toronto, Canada Flexport Full time

**About Flexport**:
At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we're experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

**Global Operations Specialist**:
**Help our customers improve their global supply chains**

**The Opportunity**:
At Flexport, we know global trade can move the human race forward. That's why it's our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients, both consignees and shippers, across 112 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

Now more than ever, customers need our support to survive and win in 2024. Their success is our success. We work back from what's best for them to find a solution. That's why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics.

As an Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency.

**You will**:

- Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination.
- Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
- Work and communicate cross-functionally within Flexport
- Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
- Use metrics to spot opportunities to improve and deliver great performance in your role.
- Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
- Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

**You should have**:

- Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply
- Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team's and their client's expectations.
- Strong written and verbal communication skills.Strong attention to detail in a high-energy, fast-paced environment.
- Proficient in Google Suite/Microsoft Suite (Sheets/Excel). Fluency in English, both written and verbal.
- A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

**Nice to have**:

- Fluency in French, written and/or verbal.

LI-hybrid

**Worried about not having any logistics experience?**:
Don't be Our mission is to make global commerce so easy there will be more of it. That's why it's important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. That's why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.