Rooms Operations Manager

7 months ago

Guelph, Canada Marriott International, Inc Full time

**Job Number** 24103956

**Job Category** Rooms & Guest Services Operations

**Location** Delta Hotels Guelph Conference Centre, 50 Stone Road West, Guelph, ONT, Canada VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

**CORE WORK ACTIVITIES**

**Leading Room Operations Team**
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
- Verifies that the team has the capabilities to meet expectations.
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

**Managing Property Rooms Operations Function(s)**
- Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
- Follows property specific second effort and recovery plan.
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
- Takes proactive approaches when dealing with employee concerns.
- Extends professionalism and courtesy to employees at all times.
- Communicates/updates all goals and results with employees.
- Meets semiannually with staff on a one-to-one basis.
- Assists/teaches the team scheduling against guest and hours/occupied room goals.
- Performs hourly job functions as needed.
- Performs other duties, as assigned, to meet business needs.

**Managing and Monitoring Activities that Affect the Guest Experience**
- Understands the brand's service culture.
- Provides excellent customer service by being readily available/approachable for all guests.
- Strives to continually improve guest and employee satisfaction.
- Takes proactive approaches when dealing with guest concerns.
- Extends professionalism and courtesy to guests at all times.
- Responds timely to customer service department request.
- Verifies that all team members meet or exceed all hospitality requirements.

**Managing Profitability**
- Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
- Verifies that a viable key control program is in place.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Strives to maximize the financial performance of the department.

**Conducting Human Resources Activities**
- Interviews and assists in making hiring decisions.
- Receives hiring recommendations from team supervisors.
- Verifies that orientations for new team members are thorough and completed in a timely fashion.
- Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
- Celebrates successes and publicly recognizes the contributions of team members.

The salary range for this position is $53,000 to $67,000 annually.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to

  • Rooms Operations Manager

    7 months ago

    Guelph, Canada Marriott International Full time

    **Job Number** 24103956 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Guelph Conference Centre, 50 Stone Road West, Guelph, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in managing the execution of all operations in the...

  • Control Room Operator

    7 months ago

    Guelph, Canada Recurrent Energy Full time

    Recurrent Energy is one of the world’s largest and most geographically diversified utility-scale solar and energy storage project development, ownership, and operations platforms. With an industry-leading team of in-house energy experts, we are a wholly owned subsidiary of Canadian Solar Inc. and function as Canadian Solar’s global development and power...

  • Control Room Operator

    7 months ago

    Guelph, Canada Recurrent Energy Full time

    Recurrent Energy is one of the world’s largest and most geographically diversified utility-scale solar and energy storage project development, ownership, and operations platforms. With an industry-leading team of in-house energy experts, we are a wholly owned subsidiary of Canadian Solar Inc. and function as Canadian Solar’s global development and power...

  • Rpn, Operating Room

    5 days ago

    Guelph, Canada Guelph General Hospital (GGH) Full time

    Employment Status Regular Part-time Department Operating Room Job Code 6445 At Guelph General Hospital, we are committed to our Mission of _Together, a healthier community for everyone. _ Living our values is important here and if you want to join a team that is compassionate, inclusive, respectful, collaborative and inspired, you can see more...

  • Rpn, Operating Room

    3 days ago

    Guelph, Canada Guelph General Hospital (GGH) Full time

    Employment Status Regular Part-time Department Operating Room Job Code 6445 At Guelph General Hospital, we are committed to our Mission of _providing exemplary and equitable care for and with our community._ Living our values is important here and if you want to join a team that is compassionate, inclusive, respectful, collaborative and inspired, you...

  • Rooms Supervisor

    6 days ago

    Guelph, Canada Marriott International, Inc Full time

    **Job Number** 22144534 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Guelph Conference Centre, 50 Stone Road West, Guelph, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Assist staff with expediting problem payments (e.g., problems...

  • Environmental Operations Specialist

    4 weeks ago

    Guelph, Ontario, Canada Envirosearch Operations Inc. Full time

    About the RoleWe are seeking a highly skilled Environmental Operations Specialist to join our team at Envirosearch Operations Inc.Job SummaryThe successful candidate will be responsible for monitoring the performance of water and wastewater treatment systems, reporting on site performance, and reviewing provincial and federal acts and regulations.In this...

  • Rpn, Operating Room, Rpt

    3 days ago

    Guelph, Canada Guelph General Hospital (GGH) Full time

    Employment Status Regular Part-time Department Operating Room Job Code CS027 At Guelph General Hospital, we are committed to our Mission of _providing exemplary and equitable care for and with our community._ Living our values is important here and if you want to join a team that is compassionate, inclusive, respectful, collaborative and inspired,...

  • Operations Logistics Assistant

    4 weeks ago

    Guelph, Canada Envirosearch Operations Inc. Full time

    **Who We Are** Envirosearch Operations was created in 2001 to specialize in providing water and wastewater operations services to non-municipal owners of water and wastewater treatment facilities in the Province of Ontario. At our heart, we believe in teamwork between Owners, Regulators, and our team to support the protection of both the public and the...

  • Operation engineer F/H

    4 weeks ago

    Guelph, Canada Envirosearch Operations Inc. Full time

    h3>Who We AreEnvirosearch Operations was created in 2001 to specialize in providing water and wastewater operations services to non-municipal owners of water and wastewater treatment facilities in the Province of Ontario. At our heart, we believe in teamwork between Owners, Regulators, and our team to support the protection of both the public and the...

  • Rpn, Operating Room

    7 months ago

    Guelph, Canada Guelph General Hospital (GGH) Full time

    At Guelph General Hospital, we are committed to our Mission of _providing exemplary and equitable care for and with our community._ Living our values is important here and if you want to join a team that is compassionate, inclusive, respectful, collaborative and inspired, you can see more details about the position currently available below. **Current Rate...

  • Water/wastewater Treatment Operator

    7 months ago

    Guelph, Canada Envirosearch Operations Inc. Full time

    Envirosearch Operations was created in 2001 to specialize in providing water and wastewater operations services to non-municipal owners of water and wastewater treatment facilities in the Province of Ontario. At our heart, we believe in teamwork between Owners, Regulators, and our team to support the protection of both the public and the environment. We are...

  • Manager of Finance

    3 months ago

    Guelph, Canada Envirosearch Operations Inc. Full time

    **Who We Are** Envirosearch Operations was created in 2001 to specialize in providing water and wastewater operations services to non-municipal owners of water and wastewater treatment facilities in the Province of Ontario. At our heart, we believe in teamwork between Owners, Regulators, and our team to support the protection of both the public and the...

  • Room Attendant/housekeeping

    2 months ago

    Guelph, Canada SZAMRA GROUP FACILITY SERVICES Full time

    **Overview** We are seeking a dedicated and detail-oriented Room Attendant to join our hospitality team. As a Room Attendant, you will play a crucial role in maintaining the cleanliness and overall presentation of guest rooms and common areas within our establishment. This position is essential for ensuring that our guests have a comfortable and enjoyable...

  • Room Attendant

    7 months ago

    Guelph, Canada Hampton Inn & Suites Guelph Full time

    Should be available to work on weekends as well. - Enters and prepares the room for cleaning. - Makes bed, dusts the room and Furniture - Replenishes guestroom and bath supplies. - Cleans the room including bathroom, closet, vacuuming carpets, etc. and preparing the room for the hotel guest. - Cleaning public areas. - Responsible for the Hotel property in...

  • Housekeeper/room Attendant

    7 days ago

    Guelph, Canada Delta Guelph Hotel and Conference Centre Full time

    **Guest Environment Expert\Laundry** **Job Family: Housekeeping** *** Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and...

  • Finance Administrator

    4 days ago

    Guelph, Canada Envirosearch Operations Inc. Full time

    WHO WE ARE Envirosearch Limited is an environmental engineering consulting firm created in 1978 to specialize in the water and wastewater industry. In 2001, a daughter company, Envirosearch Operations Inc. was formed to specifically specialize in providing professional and operational services to industrial, commercial, institutional, and private sector...

  • Housekeeping Room Attendant

    7 days ago

    Guelph, Canada Royal Inn & Suites Full time

    Education: Secondary (high) school graduation certificate - Experience: Experience an asset - or equivalent experience **Work setting**: - Staff accommodation available - Hotel, motel, resort **Tasks**: - Sweep, mop, wash and polish floors - Dust furniture - Vacuum carpeting, area rugs, draperies and upholstered furniture - Make beds and change sheets -...

  • Tool Room Supervisor

    1 week ago

    Guelph, Canada Guelph Manufacturing Group Full time

    Looking for your next opportunity in the fast-paced and exciting field of automotive manufacturing? Look no further! Join our team as the newest **Tool Room Supervisor** on our **DAY SHIFT!** **Your daily responsibilities will include**: - Responsible for ensuring everyone follows Health & Safety Policies/Procedures. - Purchasing and/or outsourcing tool...

  • Tool Room Supervisor

    7 months ago

    Guelph, Canada Guelph Manufacturing Group, Inc. Full time

    Looking for your next opportunity in the fast-paced and exciting field of automotive manufacturing? Look no further! Join our team as the newest **Tool Room Supervisor** on our **DAY SHIFT!** **Your daily responsibilities will include**: - Responsible for ensuring everyone follows Health & Safety Policies/Procedures. - Purchasing and/or outsourcing tool...