Salesforce Project Manager

4 days ago

Toronto, Canada Brightmark Full time

**Key responsibilities**
- Own and lead the Brightmark project team to successfully execute the full project lifecycle, from scoping through to go-live and end user training
- Play a leading role in key project deliverables, including scoping, solution design, user acceptance testing walkthroughs, deployment and training.
- Collaborate with teammates to declaratively build Salesforce functionality and identify future enhancements
- Clearly and effectively communicate with clients, teammates and leadership to ensure scope, quality and budget are managed.
- Recommend appropriate training and customer support options that facilitate ongoing adoption

**Qualifications**
- Highly organized, independent thinker with the ability to clearly communicate to technical and non-technical audiences at all levels of the organization
- Strong business acumen
- Hands-on experience leading end-to-end Salesforce solutions
- Data modelling expertise
- Strong commitment to continuous learning and deepening of knowledge in the Salesforce ecosystem
- Strong communication and client management skills with experience successfully managing client expectations throughout a project lifecycle
- High level of proficiency in building solutions using declarative tools in Salesforce
- Experience with third-party solutions or AppExchange partners

**Nice to have**
- Experience implementing other marketing automation tools (Hubspot, Marketo)
- Deep understanding of the financial services industry in Canada
- Previous business analysis and/or project management experience
- Previous experience implementing Service Cloud, Experience (Community) Cloud, Financial Services Cloud, Non-Profit Cloud and Pardot
- Hands-on experience with Data Loader or other data integration tools

**Certifications - Nice to Haves**
- Administrator
- App Builder
- Sales Cloud Consultant
- Service Cloud Consultant
- Experience Cloud Consultant

Founded in 2016, Brightmark’s mission is to empower businesses and people to achieve more with Salesforce and cloud technologies. We are a specialized boutique agency founded by Salesforce alumni with decades of experience selling and implementing technology solutions. We are committed to client success and work as trusted partners to our financial services clients. We also generously give back our time, talent and financial resources to help non-profits achieve their technology goals.

Brightmark is an equal opportunity employer vested in Diversity, Equity, and Inclusion. We will work with qualified individuals to ensure long-term career success, regardless of gender, race, ethnicity, religion, or sexuality. We value your talents and who you are as a person.

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