Rooms Division Supervisor

2 weeks ago

Toronto, Canada Omni Hotels & Resorts Full time

Overview / vue générale:
**King Edward Hotel**

With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 110 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and shopping centres. It's no wonder the Omni King Edward is the perfect destination for business and leisure travellers alike.

The Omni King Edward Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni King Edward Hotel may be your perfect match

Job Description / description de l'emploi:
This position is ideal for the individual who has a strong interest in hotel operations and wishes to develop their career in hospitality management. The Rooms Division Supervisor will spend several months rotating between Front Office and Housekeeping operations. While training in all aspects of each area, this individual will support the efforts of the department covering the responsibilities below, with a particular emphasis on developing their management and leadership skills. This is a customer service position which requires a multitude of tasks while consistently providing exceptional customer service to our guests and clients in-house.

Qualifications / qualifications:

- College degree or equivalent, preferably in a hospitality management program.
- 2-3 years of experience in hotel operations with a strong interest in other departments.
- Previous experience as a Supervisor / Manager.
- Strong computer skills with advanced knowledge of Microsoft Office and Outlook; Knowledge of Opera, Birchstreet, and/or Synergy preferred.
- Ability to achieve positive guest relations and maximize guest satisfaction.
- Ability to handle cash and credit transactions.
- Ability to enforce all company policies and SOPs.
- Ability to maintain 4-Diamond level cleanliness standards.
- Ability to work with management on special projects.
- Previous experience in Health & Safety.
- First Aid/CPR Certification is preferred.
- Must be able to remain calm and professional during stressful situations.
- Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays.

Responsibilities / responsabilités:
**Front Office**
- Planning, goal setting and day-to-day operations of the Front Office Department. The major areas of responsibility include: Front Desk, Ideal Service Agents, Bell Services, Door, Concierge, and Royal Club
- Implement company programs and manage the operations of the Front Desk Office (Front Desk, ISAs, Bell Services, Door, Concierge, and Royal Club) to ensure compliance with LSOPs and SOPs and to ensure an optimal level of quality service.
- Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously.
- Maintain continuous liaison with management, reservations desk and housekeeping staff to guarantee that guests are receiving quality services that exceed their expectations.
- Be alert to potential problems and malfunctions of hospitality services and make on-the-spot corrections.
- Participate with other members of management in developing plans to deliver special services to selected targeted markets.
- Complete AM/PM manager’s checklist and any other task and responsibilities.
- Resolve customer complaints and anticipate potential problems by reviewing and monitoring feedback, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
- Liaise with the sales team and discuss and implement sales strategies to continually improve occupancy levels, revenues and upselling goals.
- Manage room inventory which includes strategic planning, upselling, and blocking of rooms in advance to ensure guest and group needs are met.
- Develop, recommend and implement fire safety plans and coordinate fire and evacuation drills as required by Omni Standards.

**Housekeeping**
- Inspect the cleaning and servicing of guestrooms and public areas.
- Assign special projects as directed by the Executive Housekeeper.
- Report any needed repairs or discrepancies of guest rooms.
- Ensure that all Guest Room Attendants have appropriate supplies and linens.
- Assist in the cleaning of guest rooms when necessary.
- Open, close, and assist in processing AM and PM room status reports.
- Ensure that the Guest Room Attendant’s linen cart is neat and well organized.
- Ensure that linen closets on guest room floors are completely stocked.
- Maintain supply cage stock, neat and clean at all times.
- Must have all guest rooms punched in via the phone after c

  • Control Room Supervisor

    Found in: Talent CA C2 - 1 week ago

    Toronto, Canada Impala Canada Full time

    Job Description: Reporting to the Mill General Foreman on a 14 days on, 14 days off rotation, the successful candidate will be responsible for leading and directing the mill operations crews, operating the control room HMI/DSC, and submitting daily shift reports while ensuring the mill team works in a safe and productive manner at Lac des Iles Mine....

  • Room Attendant

    1 week ago

    Toronto, Canada Embassy Suites By Hilton Toronto Airport Full time

    JOB OVERVIEW Clean guest rooms and/or other assigned areas in a timely and thorough manner to ensure total guest satisfaction DUTIES AND RESPONSIBILITIES - Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include...

  • Room Attendant

    Found in: Talent CA C2 - 7 days ago

    Toronto, Canada Easton’s Group of Hotels Full time

    JOB OVERVIEW Clean guest rooms and/or other assigned areas in a timely and thorough manner to ensure total guest satisfaction DUTIES AND RESPONSIBILITIES Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May...

  • Room Attendant

    17 hours ago

    Toronto, Canada Easton's Group of Hotels Inc. Full time

    **About Easton’s Group of Hotels** Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 22 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent...

  • Control Room Supervisor

    Found in: beBee jobs CA - 1 week ago

    Toronto, Ontario, Canada Impala Canada Full time

    Who We Are:Impala Canada is the owner and operator of the Lac des Iles Mine, located 90 minutes northwest of Thunder Bay, Ontario. In operation for 30 years, the LDI Mine is one of only two known pure palladium sources in North America. Palladium contributes to a cleaner global environment, with its leading use in catalytic converters that reduce harmful...

  • Manager, Corporate Rooms Training

    Found in: Talent CA C2 - 1 week ago

    Toronto, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Assistant Rooms Manager

    7 days ago

    Toronto, Canada Park Hyatt Toronto Full time

    Summary **find your place at Park Hyatt Toronto**:Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun.** At Hyatt, diversity, equity and inclusion are at the core of our purpose: to care for people so they can be their...

  • Manager, Corporate Rooms Training

    Found in: Jooble CA O C2 - 1 week ago

    Toronto, ON, Canada Four Seasons Hotels Ltd Full time

    Manager, Corporate Rooms Training page is loaded Manager, Corporate Rooms Training Apply locations Four Seasons Corporate Office Toronto time type Full time posted on Posted 2 Days Ago job requisition id P20240002 About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves...

  • Manager, Corporate Rooms Training

    2 weeks ago

    Old Toronto, Canada Four Seasons Hotels Ltd Full time

    Manager, Corporate Rooms Training page is loaded Manager, Corporate Rooms Training Apply locations Four Seasons Corporate Office Toronto time type Full time posted on Posted 2 Days Ago job requisition id P20240002 About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to...

  • Manager, Corporate Rooms Training

    7 days ago

    Old Toronto, Canada Four Seasons Hotels Ltd Full time

    Manager, Corporate Rooms Training page is loaded Manager, Corporate Rooms Training Apply locations Four Seasons Corporate Office Toronto time type Full time posted on Posted 2 Days Ago job requisition id P20240002 About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to...

  • Manager, Corporate Rooms Training

    7 days ago

    Old Toronto, Canada Four Seasons Hotels Ltd Full time

    Manager, Corporate Rooms Training page is loaded Manager, Corporate Rooms Training Apply locations Four Seasons Corporate Office Toronto time type Full time posted on Posted 2 Days Ago job requisition id P20240002 About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to...

  • Rooms Controller

    4 days ago

    Toronto, Canada Marriott International Full time

    **Job Number** 23040319 **Job Category** Rooms & Guest Services Operations **Location** W Toronto, 90 Bloor Street East, Toronto, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Assign room according to guest request and preferences whenever possible....

  • Room Attendant

    1 day ago

    Toronto, Canada Marriott International, Inc Full time

    **Job Number** 23042457 **Job Category** Housekeeping & Laundry **Location** W Toronto, 90 Bloor Street East, Toronto, ONT, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart...

  • Room Attendant

    1 day ago

    Toronto, Canada Marriott International Full time

    **Job Number** 23042457 **Job Category** Housekeeping & Laundry **Location** W Toronto, 90 Bloor Street East, Toronto, ONT, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Respond promptly to requests from guests and other departments. Fill cart with supplies and...

  • Hotel Room Attendant

    Found in: Jooble CA O C2 - 1 week ago

    Toronto, ON, Canada InterContinental Hotels Group Full time

    At InterContinental Hotels & Resorts our role is to put the glamour into international travel. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; Located in the heart of the entertainment and...

  • Manager, Corporate Rooms Training

    Found in: beBee S CA - 2 weeks ago

    Four Seasons Corporate Office Toronto, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Housekeeping Room Attendant

    Found in: beBee S CA - 2 weeks ago

    Toronto, Canada Hilton Toronto Full time

    DescriptionA Room Attendant is responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience while managing guest requests in a timely manner.What will I be doing?As a Room Attendant, you are responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member...

  • Housekeeping Room Attendant

    Found in: beBee jobs CA - 1 week ago

    Toronto, Ontario, Canada Hilton Toronto Full time

    A Room Attendant is responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience while managing guest requests in a timely manner.What will I be doing?As a Room Attendant, you are responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience. A Room...

  • Housekeeping Room Attendant

    Found in: beBee jobs CA - 1 week ago

    Toronto, Ontario, Canada Hilton Full time

    A Room Attendant is responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience while managing guest requests in a timely manner.What will I be doing?As a Room Attendant, you are responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience. A Room...

  • Room Attendant

    Found in: beBee jobs CA - 1 week ago

    Toronto, Ontario, Canada The St. Regis Toronto Full time

    Additional Information Housekeeping DepartmentJob Number Job Category Housekeeping & LaundryLocation The St. Regis Toronto, 325 Bay Street, Toronto, ONT, Canada VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryRespond promptly to requests from guests and other departments. Fill cart with supplies and...