Aftersales Team Member

6 months ago


Chilliwack, Canada Escape Trailer Industries Full time

**Position Title: Aftersales Team Member**

**Location: Chilliwack, BC**

Escape is growing

Essential duties & requirements include:
**Responsibilities**:

- Problem solving with the ability to multitask & prioritize work
- Record all information regarding sales processes to the final delivery stage
- Coordinate customer service assistance, including replacement part requests
- Support the customer service experience including warranty requests
- Support in final inspections of the product upon request to ensure quality excellence
- Follow up & close service tickets once resolved to the client’s satisfaction
- Reception desk relief including welcoming and directing visitors, use of multi-phone line systems and sorting/distributing postage
- Office administrative duties including filing, data entry, etc.

**Preferred Skills/Requirements: **
- Ability to navigate difficult conversations
- Knowledge & experience in the RV industry
- High School Diploma
- Fluent in English

**What we offer**:

- Competitive salary & Production Bonus
- Extended Health benefits

**Salary**: $20.00-$23.00 per hour

**Job Types**: Full-time, Permanent

Pay: $20.00-$23.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person


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