Clinic Virtual Care Assistant

2 weeks ago

Airdrie, Canada Satori Health Full time

**About Satori Health**:
Satori Health is a leading healthcare company that provides innovative solutions to enhance patient care. We are dedicated to improving the health and well-being of patients and strive to be at the forefront of the industry through our commitment to innovation and excellence.

**About you**:
You are a professional with passion for innovation and take pride in providing excellent clinical care service while enjoying working in a collaborative team environment. You have superior communication skills and prompt to help and communicate with your team on a timely manner.

We are looking for you The Virtual Care Assistant works closely with the referrals team to provide complete medical documentation support for patient records.

**Responsibilities**:

- Facilitate patient flow, including patient intake, patient history and room preparation
- Provide patient follow up, education, bookings and referrals
- Assist with Care plan chart reviews, updating of Accuro, scheduling support and assisting with WebClinic approvals
- Provide exemplary care to patients, clinic staff, nurses and physicians over the phone and in person
- Maintain a clean, neat, and safe environment for patients and staff according to policy and procedure
- Ongoing support for Nurse Practitioners as required
- Demonstrate knowledge and understanding of all policies and procedures

**Qualifications**:

- Must have experience with medical documentation or medical office assistant responsibilities
- Experience in a virtual administration role
- Excellent comprehension and communication in the English language both verbal and written
- Comfortable in a fast-paced, deadline driven virtual environment
- Experience with an EMR, Accuro and Netcare experience an asset
- Comfort and ease with technology platforms and use of Sharepoint & Adobe
- Strong attention to detail
- High rate of accuracy with data entry

**What is in for you**:
This is a hybrid role. Work from home role with head offices In Calgary, AB- 40 Sunpark Plaza SE, Calgary, AB T2X 3X7)

Satori offers a competitive compensation package that includes health, dental and vision benefits, Employee Family Assistance Program (EFAP), paid personal days off, paid vacation time and flexible schedules that promote work-life balance.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Vision care
- Wellness program
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Airdrie, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- administrative: 2 years (required)

Work Location: One location

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