Client Issues Management Associate

2 weeks ago


Scarborough, Canada JPMorgan Chase Bank, N.A. Full time

**Key Responsibilities**:

- Direct contact for the Client/Merchant/Partner for Issue resolution and Issue Management
- Ability to effectively communicate for Internal, External clients through written and verbal correspondence.
- Exhibits strong ownership and accountability for the Cases assigned to them, handles cases from start to finish
- Ensure timely and accurate resolution of production issues. This requires you to conduct research, identify and coordinate work activity between stakeholders in a matrixed organization and manage the lifecycle of the issue until resolved. Effectively convey root cause analysis of issues
- Builds and maintains strong relationships with JPMC business partners and technology teams to identify process improvement opportunities.
- Ensures the project activities, as may be assigned, are completed within established time and budgets, and that objectives conform to corporation's overall standards and operations objectives
- Provides expertise on Projects and time manages in between SME project work and regular BAU Pod work.

**Required Skillset/Experience**:

- SQL query experience writing/modifying complex queries - Preferred
- Minimum 3+ years' experience in a Customer Service focused role
- Minimum of 3 years relevant production support and incident management experience
- Minimum of 1+ year experience with help desk ticketing systems
- Strong Excel Skills/ Programming/Logic/Coding
- Ability to work independently and relates well to a group, upholds the one team culture
- Knowledge of incident, problem management, ticket, change, and risk management processes and tools
- Understands how to frame effective communication and share root cause, and fully documents next steps for partners and clients
- Ability to influence and lead technical conversations with varied Business & IT support groups
- Builds credibility through thorough research, data analytics and factual logic
- Excellent prioritization, organizational and time management skills
- Excellent oral and written communication skills
- Influence and negotiation skills
- Excellent technical skills and business acumen related to file handling/processing, databases, credit card processing
- Bachelor's degree or 3+ years equivalent relevant work experience

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.



  • Scarborough, Canada Array Marketing Full time

    **Who we are** For over 40 years, Array Marketing has been a global leader in the retail display and in-store merchandising services industry. Global brands like Estée Lauder, Sephora, L’Oreal and Samsung to name a few, rely on our team of more than 2,000 employees around the world to create great retail experiences by bringing their visions to life. We...


  • Scarborough, Canada Array Marketing Full time

    **About Array Marketing** For over 40 years, Array Marketing has been a global leader in the retail display and in-store merchandising services industry. Global brands like Estée Lauder, Sephora, L’Oreal and Samsung to name a few, rely on our team of more than 2,000 employees around the world, to create great retail experiences by bringing their visions...


  • Scarborough, Canada Sephora Full time

    **Job ID**: 215117 **Store Name/Number**: ON-Scarborough (0506) **Address**: 300 Borough Drive, Scarborough, ON M1P 4P5, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Manager, Client Services, you will be responsible for managing all services, classes and events in a specific Sephora store...

  • Property Manager

    3 days ago


    Scarborough, Canada PropertyWright Management Inc. Full time

    **About us** PropertyWright is a professional, full service condominium property management company in Toronto. Our team consists of people providing exceptional property management services, alligned with our Core Values of Honesty, Care, Accountability, Respect and Integrity.. - Oversee the day-to-day operations of the property, ensuring it is well...


  • Scarborough, Canada Walmart Canada Full time

    **Position Summary... **:To create and maintain a secure and effective work environment for all customers, associates, visitors and vendors while demonstrating positive and professional behavior at all times. Increase profitability and mitigate shrink caused by financial and Physical loss. **What you'll do...**: 1. Ensure store security by making daily...


  • Scarborough, Canada Walmart Canada Full time

    **Position Summary... **:To create and maintain a secure and effective work environment for all customers, associates, visitors and vendors while demonstrating positive and professional behavior at all times. Increase profitability and mitigate shrink caused by financial and Physical loss. **What you'll do...**: 1. Ensure store security by making daily...


  • Scarborough, Canada Walmart Canada Full time

    **Position Summary... **:To create and maintain a secure and effective work environment for all customers, associates, visitors and vendors while demonstrating positive and professional behavior at all times. Increase profitability and mitigate shrink caused by financial and Physical loss. **What you'll do...**: 1. Ensure store security by making daily...


  • Scarborough, Canada Signalix Inc. Full time

    Overview: We are seeking a motivated and customer-oriented Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, promoting products, and maximizing sales. If you have a passion for retail and enjoy working in a fast-paced environment, we would love to hear from...


  • Scarborough, Canada Walmart Canada Full time

    **Position Summary... **:To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales. **What you'll do...**: 1. As a member of the Store Management Team drives profitable sales through achievement of sales and profit goals, budget management...


  • Scarborough, Canada ARC Insurance & Financial Services Inc. Full time

    The Associate Insurance Advisor II is a key player in the support and development of the agency operation primarily through sales and service. This role utilizes a broad knowledge of The Co-operators insurance products and services including personal lines (auto, home) and specialty lines (farm and commercial). In addition, may provide sales and service for...


  • Scarborough, Canada Walmart Canada Full time

    **Position Summary... **:To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales. **What you'll do...**: 1. As a member of the Store Management Team drives profitable sales through achievement of sales and profit goals, budget management...


  • Scarborough, Canada Walmart Canada Full time

    **Position Summary... **:To create and maintain a secure and effective work environment for all customers, associates, visitors and vendors while demonstrating positive and professional behavior at all times. Increase profitability and mitigate shrink caused by financial and Physical loss. **What you'll do...**: 1. Ensure store security by making daily...


  • Scarborough, Canada Walmart Canada Full time

    **Position Summary... **:To create and maintain a secure and effective work environment for all customers, associates, visitors and vendors while demonstrating positive and professional behavior at all times. Increase profitability and mitigate shrink caused by financial and Physical loss. **What you'll do...**: 1. Ensure store security by making daily...


  • Scarborough, Canada Walmart Canada Full time

    **Position Summary... **:To create and maintain a secure and effective work environment for all customers, associates, visitors and vendors while demonstrating positive and professional behavior at all times. Increase profitability and mitigate shrink caused by financial and Physical loss. **What you'll do...**: 1. Ensure store security by making daily...


  • Scarborough, Canada Kennedy House Full time

    **Job description** **ABOUT US** Kennedy House (KH) is a not-for-profit organization with a long-standing dedication to providing exceptional personalized care for youth in the Greater Toronto Area for over 50 years. KH started with an initial family-like group home in 1971 and currently operates several residential and community-based programs, for...


  • Scarborough, Canada Walmart Canada Full time

    **Résumé des fonctions... **:Soutenir le gérant de succursale et gérer les activités de la succursale conformément aux directives de la Compagnie et diriger les associés afin d’assurer un service aimable, utile et de générer des ventes rentables pour la succursale Ce que vous ferez... 1. As a member of the Store Management Team drives profitable...

  • Fulfillment Associate

    4 weeks ago


    Scarborough, Canada NUTRALAB CANADA CORP. Full time

    **Company: Nutralab Canada Corp.** **Position: Order Fulfillment Associate** **CORPORATE OVERVIEW**: Nutralab Canada Corp. is a rapidly growing contract manufacturer of private label dietary supplements. Part of the Honson Pharmatech Group founded in 1995, Nutralab is uniquely positioned in the health contract manufacturing sector in that it offers a...


  • Scarborough, Canada Samco Machinery Full time

    **Job Summary** The Human Resources Associate will be responsible for providing transactional HR support to the Director of Human Resources, HR team members and program administrators. He or she will assist with administrative tasks on HR programs, including but not limited to policy and procedure roll-out, recruitment, orientation/onboarding, training,...


  • Scarborough, Canada Walmart Canada Full time

    Position Summary...To create and maintain a secure and effective work environment for all customers, associates, visitors and vendors while demonstrating positive and professional behavior at all times. Increase profitability and mitigate shrink caused by financial and Physical loss.What you'll do...1. Ensure store security by making daily patrols of the...


  • Scarborough, Canada Walmart Canada Full time

    **Position Summary... **:To create and maintain a secure and effective work environment for all customers, associates, visitors and vendors while demonstrating positive and professional behavior at all times. Increase profitability and mitigate shrink caused by financial and Physical loss. **What you'll do...**: 1. Ensure store security by making daily...