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Visitor Centre Agent

4 weeks ago

Whistler, Canada Tourism Whistler Full time

**Job Title**: Visitor Centre Agent

**Department**: Visitor Services

**Position Status**: Full Time, Summer Contract

**LIMITED HOUSING AVAILABLE FOR THIS ROLE**

About Tourism Whistler

We love where we live and we bring that energy and passion to everything we do. We're a team of collaborative, mountain-loving individuals and we show up and achieve great things professionally and personally. Creating a positive and fulfilling experience for our team is high on our list of priorities. And we're proud to be a workplace that requires respect for our people, our partners, and our environment. Because the people make the place, and this place is pretty special.

What We Offer
- A flexible schedule offering work-life balance and time to enjoy the beauty of Whistler
- Wellness program to support recreation in Whistler
- Fun, collaborative, and supportive team environment

Position Summary

A Visitor Centre Agent acts as a Tourism Whistler ambassador, living our purpose and vision with passion & energy, achievement and respect. With extraordinary customer service, an Agent provides information and insights to guests about the resort of Whistler and province of British Columbia.

Key Responsibilities
- Act as a Tourism Whistler ambassador, living our purpose and vision with passion & energy, achievement and respect
- Greet in-resort guests and local residents with exemplary service, providing current and relevant information as requested
- Provide quotes and fulfil activity and accommodation sales for inquiring guests (through Inntopia or online booking)
- Ensure industry partners' information is current (i.e. up to date brochures, business hours, admission prices, and contact information)
- Maintain brochure racks and brochure ordering
- Responsible for product sales, cash handling and inventory management
- Follow Tourism Whistler’s health and safety regulations including maintaining a clean workspace
- Maintain professionalism as a Visitor Centre Agent, with a positive attitude

Knowledge, Skills & Abilities
- Knowledge of Whistler, the Sea to Sky Corridor and British Columbia is an asset
- Proactive and resourceful in gaining increased knowledge and understanding of Whistler and the surrounding area
- Computer skills (Microsoft Office & POS systems)
- Excellent written and verbal communication skills, with a focus on guest satisfaction
- Knowledge of sales, cash handling and selling techniques an asset
- Being multilingual is an asset

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