Patient Access Scheduling Clerk

2 weeks ago

Toronto, Canada Scarborough Health Network Full time

**Company Biography**:
Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. We are also proud to be named one of **Greater Toronto's Top Employers** for 2022 Learn more at shn.ca

**FOR EXTERNAL APPLICANTS ONLY**: _As a condition of employment, you are required to submit proof of full COVID-19 vaccination status to the Hospital’s Workplace Health and Safety department._ **Fully vaccinated**: having received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by WHO (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series), and having received the final dose of the COVID-19 vaccine at least 14 days ago.

**Position Overview**:
It is an exciting time to join SHN’s new Patient Access team. We are a corporate function providing efficient and patient-focused patient registration, patient scheduling and bed allocation services across all three hospitals. We are currently undergoing significant transformation and are in the process of improving and expanding services provided to the organization and our patients. This includes centralized patient registration enabled by kiosks where we register more than 3,000 patients a day with an average registration time of less than 2 minutes. Patient Access is often the first point of contact with patients as they enter any of SHN’s three hospitals so these positions are integral to the patient experience at SHN.

The Patient Access Scheduling Clerk is a valuable member of the Patient Access team and has a significant impact on the effective operation of patient scheduling functions at Scarborough Health Network. This position is responsible for providing accurate and efficient scheduling and pre-registration services in a high-volume, call centre environment. In our new Centralized Scheduling office, you will be scheduling patients for several different areas, including our multi-modality Diagnostic Imaging services, our regional Cardiac Care program, and our expansive Women & Childrens’ program. Your work will help facilitate an enhanced patient journey beginning before they even step foot in the hospital.

What’s in it for you?
- This position offers opportunities for learning and career growth as we build up our team.
- You will be part of a diverse and professional team who love the work they do.
- You will work closely with patients and healthcare leaders and feel great about helping to improve the system.

**Company Vacancy/Request for Transfer**:
**Responsibilities**:
Scheduling & Pre-registration Functions
- Accurately deciphers and transcribes referrals/orders into clinical information system (CIS).
- Schedules referrals/orders into clinical information system (CIS).
- Scans and attaches referrals/orders into clinical information system (CIS).
- Interviews patients by phone and enters precise registration information into clinical information system (CIS).
- Validates patient health card information to determine eligibility and actions accordingly.
- Educates patients on fees associated with visits. Obtains secondary insurance and credit card information on electronic billing consent, when applicable.
- Accurately advises patients of related appointment instructions/preparations and what to expect upon arrival at Scarborough Health Network.
- Responds to patient feedback and concerns with compassion and professionalism in line with SHN’s values and Patient Partnership Principles.
- bility to perform the essential duties of the job and to seek help and accept guidance when a gap in competency is identified.
- Promotes patient use of MyChart.
- Answers patients/staff/provider and scheduling requests by phone.
- Confirms, reschedules and cancels patient appointments.
- Auto faxes scheduling orders/requests.

Other
- Registration tasks as assigned.
- Training and orientation of new staff.
- Other duties as assigned.

**Requirements**:

- Graduate of a Medical Office Administration program, Business Administration program, or equivalent combination of post-secondary education and/or minimum 1 year recent scheduling experience.
- Recent experience scheduling for complex programs (e.g. Diagnostic Imaging, Oncology, etc.)
- Medical terminology certificate required or completion within 1 month of hire.
- Completion of SHN customer service training within 3 months of hire
- Experience using multi-line phones, fax machines and documents

  • Patient Access Scheduling Clerk

    Found in: Talent CA C2 - 5 days ago

    Toronto, Canada Scarborough Health Network Full time

    Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre...

  • Registration Clerk

    1 week ago

    Toronto, Canada Michael Garron Hospital Full time

    OVERVIEW The Registration Clerk is responsible for the accurate and efficient scheduling and registration of all patients in the hospital ADT and Scheduling System. EDUCATION - Grade 12 or equivalent. - Completion of Medical Office Administration or Patient Registration courses preferred. QUALIFICATIONS - 2 years recent relevant registration, admitting...

  • Registration Clerk

    Found in: Talent CA C2 - 1 week ago

    Toronto, Canada Michael Garron Hospital Full time

    OVERVIEW The Registration Clerk is responsible for the accurate and efficient scheduling and registration of all patients in the hospital ADT and Scheduling System. EDUCATION - Grade 12 or equivalent. - Completion of Medical Office Administration or Patient Registration courses preferred. QUALIFICATIONS - 2 years recent relevant...

  • Patient Information Clerk

    1 week ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • Senior Admitting Clerk, Access

    Found in: beBee jobs CA - 5 days ago

    Toronto, Ontario, Canada St Michael's hospital Full time

    Senior Admitting Clerk, Access & Flow (Job ID: 4416)Unity Health Toronto, comprised of Providence Healthcare, St. Joseph's Health Centre and St. Michael's Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care,...

  • Senior Admitting, Clerk Access

    Found in: beBee jobs CA - 7 days ago

    Toronto, Ontario, Canada St Michael's hospital Full time

    Senior Admitting, Clerk Access & Flow (Job ID: 4367)Unity Health Toronto, comprised of Providence Healthcare, St. Joseph's Health Centre and St. Michael's Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care,...

  • Unit Clerk, New Patient Booking

    2 days ago

    Toronto, Canada Sunnybrook Health Sciences Centre Full time

    We currently have a **Temporary Full-time (until approx. March 2024) **opportunity for a **Unit Clerk, New Patient Booking** in **New Patient Bookings, Odette Cancer Centre** at **Bayview **campus**.** **Hours of Work: **Weekdays**:Days, 8 hrs, as per schedule **Summary of Duties** **Qualifications/Skills** - Requires the completion of one (1) year of...

  • Patient Information Clerk

    3 days ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • Patient Information Clerk

    3 days ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • Patient Information Clerk

    2 days ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • Patient Registration Clerk Patient Registration

    Found in: beBee S CA - 2 weeks ago

    Toronto, Canada St Michael's hospital Full time

    Patient Registration Clerk Patient Registration (Job ID: 4300)Unity Health Toronto, comprised of Providence Healthcare, St. Joseph's Health Centre and St. Michael's Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary...

  • Patient Registration Clerk Patient Registration

    Found in: beBee jobs CA - 2 weeks ago

    Toronto, Ontario, Canada St Michael's hospital Full time

    Patient Registration Clerk Patient Registration (Job ID: 4300)Unity Health Toronto, comprised of Providence Healthcare, St. Joseph's Health Centre and St. Michael's Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary...

  • Senior Admitting, Clerk Access

    Found in: beBee S CA - 7 days ago

    Toronto, Canada St Michael's hospital Full time

    Senior Admitting, Clerk Access & Flow (Job ID: 4367)Unity Health Toronto, comprised of Providence Healthcare, St. Joseph's Health Centre and St. Michael's Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care,...

  • Senior Admitting Clerk, Access

    Found in: beBee S CA - 6 days ago

    Toronto, Canada St Michael's hospital Full time

    Senior Admitting Clerk, Access & Flow (Job ID: 4416)Unity Health Toronto, comprised of Providence Healthcare, St. Joseph's Health Centre and St. Michael's Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care,...

  • Patient Information Clerk

    1 week ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • Litigation Assistant

    Found in: Talent CA C2 - 2 weeks ago

    Toronto, Canada Marks & Clerk Full time

    We are looking to add additional, motivated talent to join our dynamic litigation team to provide key support to our professionals and law clerks focusing on IP Litigation, and in particular assist our Co-Head of Litigation. This position offers a unique opportunity for learning, autonomy, and development in IP Litigation. RESPONSIBILITIES: Managing...

  • Patient Accounts Clerk, Accounts Receivable

    2 weeks ago

    Toronto, Canada Unity Health Toronto Full time

    Unity Health Toronto, comprised of Providence Healthcare, St. Joseph¿s Health Centre and St. Michael¿s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary...

  • Billing Clerk

    20 hours ago

    Toronto, Canada North York General Hospital Full time

    Company Bio IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and as...

  • Patient Information Clerk

    3 days ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • Patient Information Clerk, Admitting 044-24

    21 hours ago

    Toronto, Canada Hennick Bridgepoint Hospital, Sinai Health Full time

    To support us on our journey, Hennick Bridgepoint Hospital is looking for a **Patient Information Clerk** to support our **Admitting **department. **Job Outline**: The Patient Information Clerk is responsible for handling all aspects related to the tracking and reporting of admissions, discharges and transfers of all patients including data collection, bed...