Project Coordinator- Telecom

4 weeks ago

London, Canada Start.ca Full time

The Project & Process Specialist will oversee organizational projects that affect multiple departments while working alongside users to develop and document requirements for projects. The Project & Process Specialist will also be responsible for understanding the pain points and goals for each department, while identifying opportunities to improve the process. Along with the responsibilities and requirements specific to this role, you are also expected to abide by and encourage Start's Code of Conduct, helping to strengthen our trusting and positive work environment.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Managing the top of the project funnel and change management from the IT groups to the business.
- Gathering preliminary requirements for new projects.
- Assisting the Executive team in prioritizing the funnel of work.
- Understanding the pain points and goals for each department.
- Facilitating Big Vision meetings.
- Defining MVP (mínimal viable product).
- Identifying opportunities to improve process in individual departments and corporate-wide.
- Lead the full project cycle from initiation to post roll-out, which includes clear outcomes for each phase/sprint with a strong focus on identifying communication, engagement, change management, and training needs.
- Build strong relationships and trust with stakeholders, keeping them and their team engaged in the project and ensuring alignment and support for expected outcomes.
- Deliver detailed project proposals to senior leadership to determine the overall goal and priority of projects.
- Develop project plans, line of sight priorities, goals, and budgets; identify resources, manage team velocity, and timelines needed.
- Proactively manage project risk by creating solutions to keep them low.
- Assist in preparing demos and sprint reviews with users and focus groups.
- Promote project management best practices and industry standards and train others on PM tools and processes when needed.
- Facilitate discussion, decision-making, and conflict resolution.
- Support efforts for grooming and maintaining the product backlog.
- Other appropriate responsibilities relevant to the role today and the role as it may evolve.

**QUALIFICATIONS**:

- Degree/Diploma in Project Management, Information Technology, Computer Science, a related program of study, or equivalent experience.
- PMP Certification.
- 5+ years of project management experience, including resource planning and risk management.
- 3+ years of direct experience utilizing Agile Development.
- Proven experience successfully managing multiple projects of varying size and complexity.
- Excellent ability to analyze complex situations and find creative solutions.
- Exceptional communications skills, including the ability to converse at both a technical and business level to drive effective, timely solutions that fulfill both operational and strategic needs.
- Able to build relationships at all levels, both within the team and with stakeholders.
- Experience in the areas of process design, business/systems solution design, and change management.
- Strong logical and analytical problem-solving skills.
- Highly organized and detail oriented.
- Adaptable self-starter who thrives in fast-paced, ambiguous environments.
- Able to perform computer work, including typing and other fine motor movements for up to 80% of each shift.

**Who is Start.ca?**

We are a telecommunications company located in London, ON and we provide internet, television and phone solutions throughout Ontario. We are devoted to delivering a world class customer experience with each and every customer interaction. At Start.ca, we live by our core values: Friendly, Smart, Honest, Reliable, Forward and Involved. We have a dynamic, reputable, and FUN company culture - it's what brings our employees here and keeps them here. As we grow, we want our employees to grow with us through our career advancement opportunities and continuous professional development.

Diversity is important to us, and we believe our differences make us a better company. Our differences help us to be innovative, with new attitudes, new processes, and new solutions to difficult problems. We respect our differences, and this respect is shared throughout our culture.

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