Bell Person

3 months ago

Richmond Hill, Canada Sheraton ParkwayToronto North Hotel Full time

We operate two (2) adjoining hotel properties - Sheraton Parkway Toronto North Hotel and Best Western Parkway Hotel, conveniently located at Highway 7 and Leslie Street in Richmond Hill. Accessible via YRT /VIVA transit, and Highways 7, 404 and 407.

We offer complimentary staff parking, staff meal program, discounted health club membership, discount at all food & beverage outlets, along with discounted hotel stays at any Marriott brand hotel around the globe (or at home) through the EXPLORE associate discounted hotel rate program, along with Best Western Employee Rates at any global Best Western property.

This is a unionized position with U.F.C.W. Local 1006A

**Job Description**:
We are looking for a full time Bell Person with an outgoing, service oriented personality to join our Front Office team. The position will require scheduling availability to work a variety of shifts, inclusive of weekends, holidays and as/when may be required, split shifts (depending on occupancy levels). Other shifts as may be required due to vacation relief and/or business levels.

Responsibilities include but are not limited to the following:

- Providing luggage assistance to guests, including loading and unloading of luggage carts
- Escort guests to rooms and familiarize them with hotel services and amenities. Inspect guest's room to ensure it is in order and that supplies are adequate
- Explain features of the room including operation of radio, television, telephone, etc
- Check/store luggage for arrivals and departures with luggage tags
- Assist guests with room changes
- Assist checking daily departing rooms
- Assist Houseperson with guest requests
- Deliveries to guest rooms inclusive of but not limited to flowers, laundry, and packages
- Directing/escorting guests to meeting rooms
- Providing directions to various attractions throughout the city, maintaining current listing of local and area attractions, special events and activities, providing maps as required
- Assisting guests with reservations for limousines and rental vehicles
- Assisting with the Check-in/check out processes and accommodating guests during their stay in an attentive, courteous and efficient manner
- Other duties as may be assigned by the Manager on Duty, Front Office Manager, Rooms Division Manager, and/or General Manager

Job Requirements:

- Must portray a friendly, warm and welcoming demeanor at all times
- Must have **excellent verbal and written communication** and interpersonal skills
- Must have the ability to speak English clearly, distinctly and cordially with guests and employees
- Must be effective at listening to, understanding and clarifying concerns that may be raised by associates and/or guests
- Must have the ability to multi-task and prioritize departmental functions to meet deadlines and service levels
- Attend all hotel required meetings and trainings
- Maintain regular attendance in compliance with Marriott standards as required by scheduling, which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag
- Comply with standards and regulations to ensure safe and efficient hotel operations
- Maximize efforts towards productivity, identify areas of concern and assist in implementing solutions
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
- Must be able to understand complex information, data, etc from various sources to meet appropriate objectives
- Must be able to maintain confidentiality of information
- Must be able to demonstrate initiative, including anticipating guest or operational needs
- Must have excellent knowledge of Richmond Hill, Markham, Toronto and surrounding areas
- Must be able to lift up to 50 lbs
- Experience with Galaxy Light Speed and Opera systems an asset

**Salary**: From $16.55 per hour

Expected hours: No more than 40 per week

**Benefits**:

- Discounted or free food
- On-site gym
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Weekends as needed

Supplemental pay types:

- Tips

Application question(s):

- Are you available to work Saturday and Sunday?
- Are you CURRENTLY legally authorized to work in Canada?
- Are you CURRENTLY legally authorized to work full time hours in Canada?
- Are you flexible to work a variety of shifts as required by business levels?

Work Location: In person

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