Client Services Clerk

3 weeks ago


North Bay, Canada Nipissing University Full time

**Nipissing University**
**JOB DESCRIPTION**

**POSITION TITLE**:Client Services Clerk (contract)

**DEPARTMENT**:University Technology Services

**CLASSIFICATION**:Clerk A

**WAGE GRADE**:20

**EMPLOYMENT DEFINITION**:Full-Time Support Staff

**SUPERVISOR**: Manager, Client Services

**SUMMARY OF FUNCTIONS**:
Reporting to the Manager, Client Services, the Client Services Clerk will extend the Help Desk hours of operation by providing after-hours support during evenings and weekends along with additional daytime support. This position is the main point of contact for faculty, staff, students and external clients requiring IT support and services after hours. Working closely with the entire UTS team, this position prioritizes and escalates IT requests using the Help
Desk ticketing system, playing a vital role in identifying widespread IT issues for quick remediation by the UTS team.

**DUTIES & RESPONSIBILITIES**:
**Customer Service Desk Support (100%)**
- Act as the main UTS contact for staff, students, faculty and external clients requesting IT support
- Ensure all requests are tracked in the ticket tracking system for efficient communications, escalations, record keeping and reporting
- Resolve requests for common issues such as password resets, AV booking, ID card printing, among others
- Prioritize incoming requests to determine urgency, taking immediate action when the situation warrants it
- Route and escalate tickets through the ticket tracking system to the appropriate UTS groups
- Generate ticket tracking problems from similar incidents in order to identify broad issues and alert the UTS team
- Provide general classroom AV support
- Work closely with the UTS team to ensure consistent responses to common issues, awareness of ongoing issues and deployment of common solutions
- Monitor all UTS tickets and notify supervisor of tickets that require attention (e.g. long time span without resolution, high priority, etc.)
- Direct clients to self-services and learning resources (e.g. Ticket Portal knowledge base, website resources, forms etc.) as well as other university departmental resources
- Train and monitor student employees who perform after hours classroom AV support
- Generate official university student, staff, faculty and alumni ID cards as well as general use badges and special event cards
- _Any other duties as assigned_
- QUALIFICATIONS_**:
**Education**:_A two-year community college diploma preferably in office administration combined with basic information technology knowledge.
- Training and/or experience may be substituted for formal academic training._

**Training, Experience, Knowledge & Skills Required**:

- 3 to 6 months relevant work experience in client service support preferably in an academic environment, or strong commitment to providing excellent customer service including strong communication skills
- Ability to maintain a professional and friendly demeanor when dealing with clients of varying degrees of IT knowledge
- Ability to train and mentor others
- Ability to set priorities, work independently, and make decisions in a changing technical environment
- Ability to work under pressure and meet deadlines
- Must be bondable and receive a negative criminal record check

**RELATIONSHIPS/CONTACTS**:
**Supervised by**: Manager, Client Services

**Internal**:Students, staff and faculty

**External**:Vendors and external clients

**MATERIALS UTILIZED**:

- Telephone, multi-function devices (printers, fax, photocopiers, scanners)
- Technical manuals, online resources, Internet
- Audio visual and video conferencing equipment
- ID card printing system

**PHYSICAL & MENTAL DEMANDS/WORKING CONDITIONS**
- Visual and mental concentration
- Frequent Interruption

**Job Types**: Full-time, Fixed term contract
Contract length: 4 months

**Salary**: From $21.17 per hour

Work Location: One location


  • Client Services Clerk

    1 month ago


    North Bay, Canada Nipissing University Full time

    **Nipissing University** **JOB DESCRIPTION** **JOB TITLE**:Client Services Clerk **DEPARTMENT**:University Technology Services **CLASSIFICATION**:Clerk B **WAGE GRADE**:30 **EMPLOYMENT DEFINITION**:Full-time Support **SUPERVISOR**:Manager, Client Services **SUMMARY OF FUNCTIONS**: **DUTIES & RESPONSIBILITIES**: **Customer Service Support (70%)** -...

  • Maintenance Clerk

    1 month ago


    North Bay, Canada District of Nipissing Social Services Administration Board Full time

    **Bulletin H2024-01** **The District of Nipissing Social Services Administration Board is hiring!** **Maintenance Clerk** **North Bay** Do you aspire to have a fulfilling position in the human services delivery environment and to make a difference in the lives of the people in our community? The District of Nipissing Social Services Administration Board...


  • North Bay, Canada VON Canada (Ontario) Full time

    **Requisition Details**: Employment Status: Permanent, Part-time (0.6 FTE) Program Name: Client Services Number of Hours Bi-Weekly: 45 Work Schedule: Days, Evenings, Weekends Union/Bargaining Unit: NSGEU **Looking for a career in health care that provides you with an opportunity to make a difference in your community?** If you are tech-savvy, customer...

  • Finance Clerk

    1 month ago


    North Bay, Canada Niijaansinaanik Child and Family Services Full time

    **OVERVIEW** Reporting to the Accounting Supervisor, the Finance Clerk is responsible for providing accounting support in the Finance Department through the processing and completion of accounts payable and receivables. The Finance Clerk is responsible for maintaining the general ledger and preparing various financial reports. This position will respond to...

  • Finance Clerk

    1 month ago


    North Bay, Canada Niijaansinaanik Child and Family Services Full time

    **OVERVIEW** Reporting to the Accounting Supervisor, the Finance Clerk is responsible for providing accounting support in the Finance Department through the processing and completion of accounts payable and receivables. The Finance Clerk is responsible for maintaining the general ledger and preparing various financial reports. This position will respond to...


  • North Bay, Canada VON Canada (Ontario) Full time

    **Requisition Details**: Employment Status: Permanent, Part Time (0.4 FTE) Program Name: Visiting Nursing Number of Hours Bi-Weekly: 30 Work Schedule: Days, Evenings, Weekends On Call: No **Looking for a career in health care that provides you with an opportunity to make a difference in your community?** If you are tech-savvy, customer service-oriented,...


  • North Bay, Canada VON Canada (Ontario) Full time

    **Requisition Details**: Employment Status: Regular, Full Time (1.0 FTE) Program Name: Visiting Nuesing Number of Hours Bi-Weekly: 75 Work Schedule: Days, Evenings, Weekends On-Call: No **Looking for a career in health care that provides you with an opportunity to make a difference in your community?** If you are tech-savvy, customer service-oriented, and...


  • Thunder Bay, Canada Nishnawbe Aski Legal Services Corporation Full time

    **Nishnawbe-Aski Legal Services Corporation** **Employment Opportunity** **CLIENT SERVICES COORDINATOR** **Thunder Bay, ON** **Overview of NALSC and the Client Services Coordinator** The Client Services Coordinator will spend most of his/her time working in the Justice Program department. The Client Services Coordinator will be responsible for assisting...


  • North Bay, Canada VON Canada (Ontario) Full time

    **Requisition Details**: Employment Status: Permanent, Part-time (0.6 FTE) Program Name: Client Services Number of Hours Bi-Weekly: 45 Work Schedule: Days, Evenings, Weekends On Call: No **Looking for a career in health care that provides you with an opportunity to make a difference in your community?** If you are tech-savvy, customer service-oriented,...


  • North Bay, Canada VON Canada (Ontario) Full time

    **Requisition Details**: Employment Status: Regular, Full-Time (1.0 FTE) Program Name: Visiting Nursing Number of Hours Bi-Weekly: 75 Work Schedule: Days, Evenings, Weekends On-Call: No **Looking for a career in health care that provides you with an opportunity to make a difference in your community?** If you are tech-savvy, customer service-oriented, and...


  • North Bay, Canada North Bay City Full time

    **Posted On**: February 03, 2023 at 11:00 AM **Ends On**: February 19, 2023 at 11:59 PM **Customer Service Clerk** **Job Posting ID 23E-04** Under the direction of the Customer Service Supervisor, this position is responsible and accountable for providing excellent customer service in a professional and courteous manner. The position is also responsible...

  • Accounting Clerk

    1 month ago


    North Bay, Canada Hands TheFamilyHelpNetwork.ca Full time

    **JOB POSTING #1847-24-2** **POSITION**: Accounting Clerk **LOCATION**: North Bay, ON **HOURS OF WORK**: Permanent full-time (35 hours per week) **HOURLY RATE**: Minimum $22.90 to maximum $27.86 per hour; salary commensurate with education and experience **CLOSING DATE**: This posting will remain open until the position has been filled **ABOUT...


  • North Bay, Canada Bradwick Property Management Services Inc Full time

    **Looking for a new opportunity working in a fast paced Property Management company,** **We are looking for an experienced Receptionist / Receivable Clerk to undertake and perform various clerical tasks and abilities in a very busy office.** **Responsibilities and Duties** - Answer phones in a friendly, helpful and prompt manner. - Data entry along with...


  • North Vancouver, Canada Lookout Housing and Health Society Full time

    **Client Services Clerk - Canada Summer Jobs Dovercourt, North Vancouver BC** **Hours, Days of Work and Salary**:Will work Monday to Friday (negotiable). Shift start times will be from 9:00 AM to 5:00 PM. Shifts are 8 hours in length with 1 hour break, for a total of 35 hours per week. Days of rest shall be consecutive. Schedule may change with two weeks’...

  • Clerk, Law

    3 days ago


    North Bay, Canada Thomas Davis Law Full time

    Work Term: Permanent - Work Language: English - Hours: 35 hours per week - Education: Secondary (high) school graduation certificate - Experience: 2 years to less than 3 years **Work site environment**: - Air conditioned **Work setting**: - Legal firm **Tasks**: - Draft contracts, prepare promissory notes and draw up wills, mortgages and other legal...

  • Platoon Support Clerk

    1 month ago


    North Bay, Canada North Bay Police Service Full time

    We are currently recruiting for the position of a full-time **Platoon Support Clerk.** In this position you will provide administrative support to Officers and provide coverage and support for the Receptionist Clerk when required. This position involves shift work: 0600 to 1600 hours or 1600 hours to 0200 hours on a rotating basis which also includes...


  • North Bay, Canada CFMWS Full time

    **WHO WE ARE** CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and...

  • Licensing Clerk

    2 weeks ago


    North Bay, Canada North Bay Full time

    Career Opportunity Posted On May 17, 2024 at 12:00 PM Licensing Clerk Job Posting ID 24E-25 The Corporation of the City of North Bay invites applications for a Licensing Clerk (Temporary) within our Customer Service Centre. Under the direction of the Customer Service Centre Supervisor, this position provides front line service for...


  • North York, Canada Synoptic Medical Assessement Inc. Full time

    Are you a legal assistant, law clerk or paralegal looking to make a change? About Us: Synoptic Medical is a fast growing medical and non medical expert assessment company where we provide independent medical examinations and independent non medical opinions across a variety of matters. Our two primary offices are in Vancouver, BC and Toronto, ON with...


  • North York, Canada Karis Disability Services Full time

    Calling all change-makers, advocates, innovators, and allies! At Karis Disability Services, we value people, foster belonging, celebrate gifts and serve others. **CANADA SUMMER JOBS TEMPORARY SUMMER POSITIONS (Approx. 8-12 weeks)** **SEVEN (7) PART-TIME SEASONAL PROGRAM ADMINISTRATIVE CLERKS** (30 Hours/Week) **CENTRAL DISTRICT - NORTH YORK, ON** -...