Client Care Team Leader

3 months ago

Calgary, Canada ATB Financial Full time

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).

Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:
Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.

Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.

Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
- About the role- The Team:_
ATB Client Care makes over 2 million personal connections a year, and provides world class service advice 364 days a year. Our everyday banking specialists create virtual connections with new and existing ATB customers through a queue of inbound telephone calls to provide one-contact resolution for their general banking, online services and Mastercard product needs. It’s our job as experts to make things possible for our client by providing them the peace of mind, comfort and convenience of contacting us from anywhere and through the channel they choose.
- The Role:_
Ask yourself, "Are you ready to be the next Client Care Service Team Leader?" Do you possess the leadership skills to coach, mentor, and support team members in delivering an exceptional customer experience with every interaction? Are you an advocate for changes that benefit our team members, customers, and business?

ATBers value advisors who engage in conversation, ask open-ended questions, and actively listen with acknowledgment and empathy. As a Team Leader in Client Care, you will be dedicated to coaching individual team members to provide differentiated experiences for customers—always doing the right thing. This means going beyond transactions and truly understanding the unique stories of the individuals on the other end of the phone.

You are a problem-solver, eager to find innovative solutions to your customers’ challenges, and you recognize the great responsibility of creating happiness for ATBers each and every day. Banking is serious work, and engaging with customers over the phone isn’t for everyone, but you bring previous banking and call center experience, or you are excited to transfer your skills and feel confident that this role is a fit for you, given its unique challenges.
- Skills, experience & requirements- Education:_
- Post-secondary education in finance or a business-related field is an asset.
- Relevant certifications in customer service or management are a plus.
- Experience:_
- 3-5 years of relevant experience in a call center or customer service environment, with at least 1-2 years in a supervisory or leadership role.
- Proven track record of leading teams, with experience in performance management and employee development.
- Skills:_
- Ability to motivate and inspire a team.
- Strong conflict resolution and decision-making abilities.
- Proficient in coaching, mentoring, performance management, and team member development.
- Big picture thinking with effective decision-making skills.
- Strong verbal and written communication skills.
- Active listening skills to understand team and customer needs.
- Technical Proficiency:_
- Proficient in the use of technological tools, software, and platforms.
- Special Considerations:_
- Fully flexible availability to be scheduled for rotational shifts between 9:00 AM - 9:00 PM, Monday - Sunday, including holidays.
- This role requires you to work 3 days a week from the office.

Don’t meet all the requirements on the list?

We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Progressive Aboriginal Relations program created by the Canadian Council for Aboriginal Business.

What happens next?

Stay in touch
We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.

  • Team Leader Care

    7 months ago

    Calgary, Canada Care UK Full time

    Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.The RoleLeading and supervising your shiftCase managing residents and liaising with families, healthcare professionals and other stakeholders to ensure...

  • Senior Leader, Client Care

    3 weeks ago

    Calgary, Canada ATB Financial Full time

    At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID ).AboutLife at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care,...

  • Leader, Client Care

    2 months ago

    Calgary, Canada ATB Financial Full time

    At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID). Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care,...

  • Part-time Client Care Coordinator

    4 months ago

    Calgary, Canada Concierge Care Calgary Full time

    **Looking For PART-TIME CLIENT CARE COORDINATOR** Concierge Care Calgary is a private home care company in Calgary, Alberta. Concierge Care Calgary was founded by healthcare professionals with over 50 years of experience. Our mission is to provide peace of mind for our vulnerable population and their families by helping them age gracefully in their own...

  • Birch - Team Leader

    7 months ago

    Calgary, Canada Wood's Homes Full time

    Wood's Homes is a not-for-profit mental health centre based in Calgary, with locations across Alberta. Our mission is to build good mental health and well-being so everyone can thrive in their community. Are you a passionate and dedicated individual interested in making a difference in the lives of children, young people and families? Are you committed to...

  • Pediatric Care Team Leader

    3 weeks ago

    Calgary, Alberta, Canada Alberta Health Services Full time

    Job Overview">The Assistant Head Nurse/Team Lead position at Alberta Health Services is a key role in the Pediatric Home Care program. This leadership position requires strong clinical expertise, excellent communication skills, and the ability to collaborate with various stakeholders.">Responsibilities">">Coordinate day-to-day operations of a...

  • Client Care Coordinator

    6 months ago

    Calgary, Canada Motion LP Full time

    **Consider joining us as a Client Care Coordinator if**: You have worked in a call center, customer service, or office environment, responding to competing demands and prioritizing tasks. You have high attention to detail, strong organizational skills, and a willingness to help wherever and whenever you are needed. You can foster relationships with...

  • Bilingual Client Care Expert

    3 weeks ago

    Calgary, Alberta, Canada Equitable CA Full time

    We are seeking a highly skilled Bilingual Client Care Expert to join our team at Equitable CA. This is a full-time permanent position based in Alberta, and you will work from home 100% of the time.Company OverviewAt Equitable CA, we value growth and employee wellness. Our Client Care Centre is recognized as a service leader in the insurance industry, and we...

  • Down to Earth Ea

    7 months ago

    Calgary, Canada The Chaulk Real Estate Team Full time

    **Job description: Down to Earth, Laid-back Executive Assistant and Client Relations Manager!** Are you an organization guru? Our Family Real Estate Team needs someone in an Executive Assistant and Client Relations Manager role! We are not in a rush but want to ensure that the right person comes along side us, hiring timelines are not specific, but we...

  • Client Care Specialist

    7 months ago

    Calgary, Canada Intercare Corp Group Full time

    **Client Care Specialist (Kingsland Terrace **Supportive** Living)**: **Intercare Corp Group Inc.** **Calgary, Alberta.** Are you a dedicated and compassionate Health Care Aide who is looking to make a difference in the lives of our Supportive Living residents? **Come and Join the Heart of Excellence!** **Company Overview**: Intercare is a fully...

  • Down to Earth Ea

    6 months ago

    Calgary, Canada The Chaulk Real Estate Team Full time

    Job Description: Real Estate Assistant - Executive Assistant & Transaction Manager on contract We are a 30+ family based real estate team that is passionate about Calgary & the foothills real estate. Helping, support, community and fulfillment is our key focusus. - Manage all the administrative steps in buying and selling a home - Prep Occasional Offers -...

  • Client Care Specialist

    7 months ago

    Calgary, Canada Intercare Corp Group Full time

    **Client Care Specialist (Kingsland Terrace **Supportive** Living)**: **Intercare Corp Group Inc.** **Calgary, Alberta.** Are you a dedicated and compassionate Health Care Aide who is looking to make a difference in the lives of our Supportive Living residents? **Come and Join the Heart of Excellence!** **Company Overview**: Intercare is a fully...

  • Health Care Aide

    3 months ago

    Calgary, Canada Care at Home Services Full time

    Care At Home Services, a leader in quality home care is expanding our amazing team, seeking passionate and hardworking Health Care Aides. We are looking for male staff to support our clients within the community in Calgary, Alberta. - Great Attitude and open availability - Graduated from a recognized Canadian Health Care Aide program - Must have a valid...

  • Production Team Leader

    7 months ago

    Calgary, Canada Dynamic Source Manufacturing Full time

    **Production Group Leader** **About us** Dynamic Source Manufacturing Inc. (DSM) is an Electronics Manufacturing Services company, supporting global businesses by bringing their products to market effectively and efficiently for more than 20 years. With manufacturing facilities in Canada and the USA, we provide high-quality services for diverse industries...

  • Group Care Calgary- On Call- Team Leader

    7 months ago

    Calgary, Canada Wood's Homes Full time

    Wood's Homes is a not-for-profit mental health centre based in Calgary, with locations across Alberta. Our mission is to build good mental health and well-being so everyone can thrive in their community. Are you a passionate and dedicated individual interested in making a difference in the lives of children, young people and families? Are you committed to...

  • Personal Care Specialist

    2 weeks ago

    Calgary, Alberta, Canada Care Full time

    Job Title: Personal Care Specialist - Elderly SupportWe are seeking a compassionate and experienced Personal Care Specialist to join our team at Care. As a trusted caregiver, you will provide top-notch support to elderly individuals in their homes, ensuring they maintain their independence and dignity.About the Role:In this role, you will be responsible for...

  • Health Care Aide/caregiver

    2 weeks ago

    Calgary, Canada Care at Home Services Full time

    Care At Home Services, a leader in quality home care, is expanding our amazing team, seeking passionate and hardworking Health Care Aides. We are seeking registered health care aides to support our clients across Calgary, AB. - Graduated from a recognized Health Care Aide program - Ministry of Justice Criminal Record Check - First Aid and CPR “A”...

  • Home Care Provider Wanted in Calgary

    2 weeks ago

    Calgary, Alberta, Canada Care Full time

    Job Title: Home Care ProviderWe are seeking a reliable and experienced senior care provider to join our team. The ideal candidate will have a few years of experience in live-out care, references, and reside near Calgary.About UsCare is a family-owned business dedicated to providing top-notch home care services to seniors in need. Our mission is to deliver...

  • Experienced Senior Care Provider Wanted in Calgary

    2 weeks ago

    Calgary, Alberta, Canada Care Full time

    We are seeking a reliable and hard-working senior care provider to join our team in Calgary.Job OverviewThis is a full-time position with a focus on providing exceptional care and support to seniors in their homes. As a senior care provider, you will be responsible for assisting clients with daily living activities, such as bathing, grooming, and meal...

  • Senior Care Provider Wanted for Live-in Opportunity

    3 weeks ago

    Calgary, Alberta, Canada Care Full time

    We are in urgent need of a reliable and trustworthy senior care provider to join our team in Aldersyde, T0L. The ideal candidate will have a few years of experience and references to showcase their expertise.Job SummaryThis is a live-in care opportunity that requires the successful applicant to provide companionship and support to our clients. If you are a...