Clinic Flow Assistant

3 weeks ago

Toronto, Canada Holland Bloorview Kids Rehabilitation Hospital Full time

The Clinic Flow Assistant provides clinic support for coordination and support for a number of clinics/services within the Child Development Program. The position will work in collaboration with the other clinic staff to facilitate appropriate processes and procedures.

**Key Responsibilities**
- Work collaboratively with physicians, nurses and health disciplines to ensure high quality client and family experience.
- Coordinate clinical triage for the teams and liaise with client appointment services when triage is complete
- Coordinate clinic schedules including physician availability and types of clinics
- Prepare for clinics including preparing charts, and ensuring required orders are entered lab results are available
- Set-up of clinic rooms, including all necessary equipment and/or medications are available.
- Maintain the flow of the clinic to make certain that clients attend all necessary appointments
- Prepare clients for appointments based on clinic needs
- Complete heights/weights for clients and document in Health Record
- Take phone calls from parents, redirect calls to the appropriate clinicians, coordinate communication between clinicians, fellows, and clients
- Clean up after clinic and ensure that rooms are ready for cleaning
- Complete necessary clinic follow-up, which can include the coordination of external referrals
- Participate in quality improvement initiatives, supports the maintenance of a safe and healthy work environment and advances a culture of client/patient safety through work and daily practices
- Perform other duties as assigned

**Qualifications**
- Graduate of a college program or equivalent
- Demonstrated ability to communicate effectively with clients, families, volunteers, visitors, and other team members
- Experience in clinic flow coordination in a health care setting an asset
- Exceptional organizational skills required
- Well-developed interpersonal and communication skills
- Proven ability to independently take initiative and be self-driven
- Ability to be successful in a fast-paced environment
- Ability to work effectively with multiple teams

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