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Customer Service Representative
2 weeks ago
The Head Office for **Charm Diamond Centres **(CJ Limited) is looking to add a **Customer Experience Specialist **to our team at our location in Dartmouth, NS.
In business since 1972, CJ Limited is the largest independently owned Canadian Jewellery Company and a Platinum Member of Canada’s Best Managed Companies, operating over 80 stores from coast to coast.
It is our passion for people and jewellery that has lead to our success and we seek like-minded individuals who share our excitement and enthusiasm to join our team.
**Responsibilities**:
This Customer Experience Specialist interacts with our online customers as well as our customers for our brick-and-mortar stores to provide information in response to inquiries about products and services and to handle and resolve complaints. In addition, they will:
- Maintain solid customer relationships by handling questions and concerns with speed and professionalism
- Resolve customer complaints, manage database records, and coordinate service
- Troubleshoot customer problems
- Receive and send written correspondence
- Handle stressful situations in an appropriate and respectful manner
- Collaborate with other departments and team members
- Provide accurate and friendly customer service in a timely fashion
**Required Skills**:
- 1+ years of past relevant experience
- Dedication to providing outstanding customer service
- Critical thinking and problem solving skills
- The ability to work independently
- Demonstrated talents in communicating and interacting with clients/customers
- Strong communication and interpersonal skills (verbal, written, and listening)
- Demonstrated experience performing research to resolve complex customer inquiries
- Office administrative skills, accurate keyboarding, and data entry skills
- Positive attitude and an engaging businesslike approach
**Benefits**
- Paid Vacation
- Group Health & Dental Coverage
- Employee Assistance Program
- Retirement Savings Program
- Parking Provided
- Employee Discount
- Flexible Work Options: Hybrid opportunities available(home/office), Flexible start/end times within regular office hours, Monday to Friday
CJ Limited is an equal-opportunity employer and we encourage individuals from diverse backgrounds to apply. We employ individuals without regard to race, age, religion, disability, gender or national origin. Accommodations are available upon request for all individuals with disabilities with the recruitment and selection process.