Training Coordinator

2 weeks ago

Woodbridge, Canada Vertex Technologies Canada Inc Full time

**Training Coordinator Mississauga**

**Job duties include, but are not limited to**:

- Discuss and obtain event requirements with internal and external customers and provide feedback and suggestions related to best practices.
- Provide end-to-end logístical support for training events for local and remote locations.
- Arrange and schedule training rooms, instructors, print reproduction, preparation and/or ordering of other materials, and required equipment.
- Extensive use of Learning Management System (LMS) to schedule courses/classes, manage and update various types of enrollment processes and completions, and generate reports
- Track and manage class/program information, requirements and completion of tasks associated with event support.
- Coordinate, update, and retrieve content from SharePoint sites and other online repositories.
- Promptly mitigate known and unexpected issues that could impact a timely and successful execution of a training event/program.
- Provide facilitation support during live and remotely delivered classes (i.e. assist with class exercises/interactions, run virtual meetings for remote attendees.
- Provide one-on-one or small group training and systems troubleshooting as required for more complex programs involving extensive pre-work or equipment setup.
- Create training documentation updates (i.e. embedding survey questions into Training PowerPoint slides, creating step by step instructions for virtual class participants)
- Overtime and work on weekends/evenings may be required for class set up/tear down and other event support.
- Other Job duties may be assigned.

**Required Skills**:

- Able to follow defined processes, work independently or as a team with mínimal oversight.
- Experience working in a continuous improvement environment - ability to identify potential issues, present them to management offering potential solutions to assist in mitigating risks and improve service delivery.
- Must possess excellent customer service and interpersonal skills.
- Must possess excellent written and verbal business communication skills.
- Experience running reports to provide status updates to customers (set correct parameters, analyze the data for accuracy/issues, summarize data and format the report output for easy review)
- Ability to prioritize and self-manage work assignments in order to meet project deadlines, and cost expectations.

**Desired Skills**:

- Previous experience planning events (ideally training events) for internal and/or external customers.
- Experience with business Learning Management Systems
- Ability to identify areas for continuous improvement in the work environment and processes.

**Required Education**:

- Bachelor’s degree in business administration or equivalent.

**Note**:

- This is an on-site position, with possibility of hybrid work based on needs.
- Overtime and work on weekends/evenings may be required for class set up/tear down and other event supportV2X is committed to building a diverse and inclusive environment in which we recognize and value each other’s differences as well as fostering a culture that promotes its core values: Professionalism, Integrity, and Respect. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, or status as a protected veteran.

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