Restaurant Host/hostess

4 months ago


Richmond, Canada Sheraton Vancouver Airport Hotel Full time

**Duties and responsibilities**:

- Greets guests warmly as they approach the host stand
- Assesses the guest needs and seats them accordingly, ensuring all sections are seated equally
- Ensures menus are presentable and clean
- Answers the host phone within three rings and ensures all reservations are accurately inputted into the computer
- Assists servers when necessary
- Takes orders and payment for guests who choose to take-away their meal
- Takes ownership of guest complaints, finding creative ways to solve problems and follows up with the guest
- Performs other tasks assigned by management

**Requirements**:

- Flexible availability required to work 30-40 hours a week; **particularly 6:30am-3pm and 2:30pm-11:00pm shifts, weekends, stat holidays, morning, day, evening, as needed**:

- Is a friendly, energetic person who prides themselves on creating memorable guest experiences through warm & genuine service
- Has 1 year previous Food & Beverage experience and/or customer service experience
- Takes initiative and recognizes opportunities for success
- Is of legal age to serve alcoholic beverage
- Understands that success lies in working together and enjoys being part of a team
- Gets excited by an energetic, fast-paced environment
- Speaks fluent English. Additional languages to connect with international guests is an asset

Pay: Up to $22.76 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Tuition reimbursement
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed

Work Location: In person


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