Associate Information Analyst/information Analyst

2 months ago

Ottawa, Canada EDC Full time

**Associate Information Analyst/Information Analyst** - 0004C1

**Posting Date**: Jun 2, 2023, 10:38:58 AM

**Primary Location**: Ontario-Ottawa

**Job Type**: Permanent

**Schedule**: Full-time

Export Development Canada (EDC) is a financial Crown corporation dedicated to helping Canadian businesses make an impact at home and abroad. EDC offers financial products and knowledge to help Canadian businesses confidently enter new markets, reduce financial risk, and grow their business.

When you join our team, you’ll be helping Canadian businesses learn the endless possibilities that open to them through export and help bring their vision, passion, and innovation to the world. Your knowledge and expertise will support more than 25,000 Canadian businesses and their customers in as many as 200 markets worldwide. You’ll work amongst the best and brightest in an inclusive, collaborative environment that fosters professional development and success. And you’ll know that you’re making an impact every day - for businesses, for Canada and for the people you work with.

Are you ready to make an impact? Join EDC, recognized as a Top 100 and Top Family-Friendly Employer, as we take on the risk so Canadian businesses can take on the world. #LI-Hybrid

**Team & Job Overview**
- **Permanent and contract positions available**

The Customer Success Group - Onboarding / Small Segment team is looking for motivated team players to join its growing team. The CSG-OSS team is responsible for the governance of information on all companies that are relevant to EDC’s business as well as the people who are associated with those companies. Associate Information Analysts are responsible for company and individual records from the time that they are created through to the end of their lifecycle.

**Discipline Summary**
- Provides timely delivery of information services.
- Develops and manages information policies, practices and procedures.
- Conducts research, analysis, diagnostics and provides recommendations with respect to information issues and practices.
- Determines the need for and provides the required information/data to the requester.
- Ensures the functionality, security, availability and accuracy of the information provided to end users of information.

**Key Responsibilities**
- Responds to inquiries for information services and responds or redirects as appropriate.
- Provides training for internal users of information.
- Researches acceptable sources to identify and capture correct company and individual information (legal name, address etc.).
- Ensures the proper linking of related companies and their principles and owners.
- Participates in information management projects.
- Identifies and resolves information issues.
- Identifies root causes and brings forward solutions to resolve data quality issues.

**Screening Criteria**
- Completed an Undergraduate degree in Business Administration, Library and Information Science, Information Management, fact checking, or in a related field.
- Minimum 2 years experience (Associate) or 5 years (Information Analyst) experience in information management, fact finding, or related experience.
- Basic knowledge of information/knowledge management principles and practices.
- Process oriented mindset.
- Analytical, critical thinking and problem-solving skills.

**Asset**
- Bilingual in both official languages (French and English)
- Ability to work and communicate in a third language
- Experience with a Customer Relationship Management system
- Experience with Microsoft Excel advance functions, pivot tables, VLOOKUP

**Salary Range**
- Associate Information Analyst: $56,100 - $84,300, plus performance-based incentive
- Information Analyst: $66,000 - $99,000, plus performance-based incentive
- Salary ranges and compensation structure are currently under review. We anticipate updates to be in effect in July 2023._

**How to apply

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