Program Manager

3 weeks ago

Edmonton, Canada CSS Full time

Are you looking for an inviting and exciting career opportunity? Do you have a passion for working collaboratively and making a difference? If the answer is “Yes”, this is the job for you Put your skills towards a rewarding opportunity as Program Manager overseeing our FSCD and Congregate Care Facilities.
Catholic Social Services is currently recruiting for one, contract position until January 16, 2026, full-time, 40 hours per week Program Manager with our Children, Family and Community Service located in Edmonton, Alberta.

**Program Overview**:
We provide residential / semi residential family-centered support to families and children/youth with behavioral and developmental disabilities. Clients receive in-home and community supports to encourage, empower, learn, and develop healthy, life skills with the overall goal of safety and stability.

**Job Summary**:
The Program Manager is responsible for the coordination, management, and continuity of services for clients with diverse and complex needs. The Manager is also required to coordinate the scheduling, delegation, logistics, and budgeting to ensure the successful facilitation of the service in accordance with all applicable legislation, Agency policies, practices, and procedures, and accreditation standards.

**Job Duties**:

- Manage day to day program operations
- Participate in strategic planning and implementation of program goals and objectives
- Ensure plans comply with Council on Accreditation (COA) standards, policies, procedures, and contractual requirements
- Adhere to fiscal and budgetary requirements and prepare Agency funding requests, as well as manage program expenditures and make adjustments as needed to meet set targets
- Lead, mentor, and coach your team to a meet set program plans and initiatives
- Ensure the team is meeting program expectations including but not limited to: adhering to policy and procedures, completion of incident reporting, effective client support, maintaining staff training and Occupational Health and Safety requirements. Identify training gaps and facilitate training as necessary
- Monitor and review client case and clinical development
- Provide consultation to ensure case coordination proceeds according to standards
- Review service, treatment models, and clinical interventions and adapt as necessary
- Ensure critical and non-critical incidents are handled appropriately
- Review, sign and submit incident documentation, provide feedback and recommendation, debrief with team, and participate in internal and external incident reviews, quality of care reviews, and serious occurrences
- Evaluate staffing needs as per service delivery demands and adjust to meet program needs. Review staffing schedules and monitor overtime hours as per agreements
- Approve time sheets and manage vacation coverage as required
- Complete performance appraisals and actively performance manage to successfully develop team
- Meet and collaborate with client service stakeholders to achieve the highest level of care for clients. Address grievance and appeal processes and prepare written responses as per policy and procedure
- Promote program, service and Agency awareness in the community
- Actively communicate and collaborate with donors and funding body representatives
- Participate in community, municipal and provincial committees and implementation projects as required
- Monitor building and equipment needs including maintenance requirements
- Submit work requests for maintenance and property management and ensure work is completed in a timely manner
- Ensure offices and residences are appropriately maintained and meet health and safety standards
- Complete various administrative duties and submit required program reports and documentation within established time-frames
- Other duties as required

**Experience and Qualifications**:

- Master’s degree in Human Services or equivalent
- 2 to 3 years experience in working with clients with diverse and complex needs.
- Supervisory and previous leadership experience is required
- Excellent knowledge of Children's Services processes, government policies, and community resources
- Certification or training in Indigenous Awareness, Abuse Awareness, and Non-Violent Crisis Intervention is a definite asset
- A combination of education and experience may be considered
- Demonstrated ability to lead, coach, and develop teams to achieve program goals and objectives
- Proven ability to successfully implement strategic program planning and change initiatives
- Demonstrated ability to manage priorities effectively to identify and eliminate barriers to program success
- Proven ability to provide effective collaboration, crisis intervention, and conflict management skills when needed
- Demonstrated knowledge of Children's Services processes, government policies, and community resources
- Proven ability to produce clear reports (written and verbal), communicate tactfully, and be an excellent listener
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