Manager, Information Technology

2 weeks ago

Waterloo, Canada University of Waterloo - Food Services Full time

Overview

**Term: 1 Year**

The Manager, and Information Systems & Integration is a member of the UW Food Services (UWFS) strategic team and a key support member of our operational team. They are accountable for the provision of technical infrastructure and services for all areas of UWFS. This includes the development, integration, maintenance, assessment, and refinement of UWFS information infrastructure, physical and data processes and integration across the department. The incumbent will also oversee the technical processes of our internal accounts payable and accounts receivable, payroll integration, events and catering software, and inventory software integration as it pertains to food cost data and inventories. An emerging focus is the use of tools and systems to enable collaboration and improved communication among multiple stakeholders in UWFS. During the absence of other departmental administrative or supervisory staff, the incumbent may assume other duties as required

**Responsibilities**:
General Accountabilities
- Work closely with the leadership team, managers/supervisors, and administrative support staff to implement effective operating strategies that maintain a clear flow of information throughout the department
- Accountable for the identification, acquisition, testing, implementation, programming, maintenance and support of appropriate technology for the full department, including support for the core accounting system (currently Sabertooth Technology; QS2 & FSO), desktop hardware and software, audio visual, digital messaging boards, kiosks, printing, paging and other shared equipment for use in UWFS, mobile and handheld devices, online collaboration tools, and the functionality of the UWFS web spaces, internal to the department and external
- Collaborate with IST to implement systems-based solutions and supporting technical requirements for UWFS. This includes understanding developing technology trends and issues and incorporating it into business and technology planning
- Oversees the integrity, reliability, security, and appropriateness of the point-of-sale (POS) or transactional technology Collaboration and open communication with the Watcard office, which is critical to the success of UWFS. The systems must be user friendly, cost-effective, and timely for campus units and staff. Examples of this includes implementation of cash registers, debit /credit transactional equipment, digital menu software integration, vending machine and off-campus partner transactional technology, touch screen ordering or kiosks, on-line ordering integration, point of sale and transaction improvements and any other systems or innovative business and technology practices
- Works in close association with the WatCard department to establish a comprehensive service agreement that ensures a supportive relationship with software and hardware solutions for all POS systems. This includes the uninhibited flow of information between the two departments on pricing, reporting, new products, and training
- Provides financial framework for budgeting and infrastructure for reporting requirements and department IT needs
- Key access administrator for the department; manage key distribution or collection requests including building access technologies
- Super database administrator for Food Service software (Sabertooth Technology; QS2 & FSO); knowledge of programing, network configuration and data security. Also, maintains an efficient database for inventory, pricing analysis, receipt analysis, payroll/payrates and seniority lists as primary administrator. In collaboration with Software provider and IST, ensure that systems are up-to-date and proper data management and storage

Leadership & Strategy
- Independently works with FS staff to identify emerging technology-based business practices to ensure that UWFS has the appropriate technology and business infrastructure to work effectively with employees and their customers
- Participates in the development of business plans, goals, and strategic objectives to ensure Food Services technologies keeps up with the trends. Recommend and oversee system implementations/upgrade and process improvement projects that drive forward the strategic objectives of Food Services
- Ensures the provision of excellent service and support across various processes
- Provides direction and leadership through the development, training, implementation and maintenance of systems and deployment across the department and campus
- Develops short-term and long-term plans for the evolution of Food Services data and information systems including management of the long-term Food Services Information Systems Roadmap as well as in depth project plans for current initiatives
- The incumbent supports the system team to ensure accurate and appropriate reports are developed and maintained throughout the year to meet operational, analytical and strategic needs of the department and facilitates the effective use o

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