Flexible Store Advisor

4 weeks ago


Whitby, Canada Mountain Equipment Company Full time

**MEC is expanding** **Join us on this new adventure**.**We’re currently looking for new staffers to join our team in our new location in Whitby.**

MEC is more than a store. We’re a hub for the outdoor community, a leader in sustainability, and a place where you can be yourself. People come to us to try new things and plan new adventures - and as a** **Flexible Store **Advisor**, you’ll be there to help make it happen.

Members (what we call customers) visit us for gear and advice on hiking, camping, climbing, cycling, watersports, snowsports and travel. You’ll manage a team of people who support our members in planning everything from dream trips to weekend getaways, and first-timers to outdoor experts.

You’ll also have some pretty incredible coworkers who might just become future activity buddies; we asked staff what their favorite thing was about working for MEC, and the overwhelming answer was “the people.”
- As a **Flexible Store **Advisor**, you’ll make MEC a great place to visit. You’ll give exceptional member service by matching people with gear that suits their needs, and you’ll share your real-world experience about products. You’ll help in other ways too, like visual merchandising or lending a hand to other staffers, and you’ll also have a chance to grow and try new things. If you love the outdoors, learning about gear and connecting with people, this is the role for you.**What a day in the life looks like**:

- Chat with members about products and connect them with what they’re looking for.
- Ask open-ended questions to understand members’ needs.
- Share product knowledge and industry-leading advice on gear, including your personal recommendations.
- Be part of a team of staffers who takes pride in keeping the store in tip-top shape.
- Help behind the scenes to organize inventory and get members the products they need.
- Spread the word about MEC events and services.
- Learn about new products, technology and features (including sustainability).
- Above all, help more people in Canada get active outside, whether that means planning for a family camping trip or a massive backcountry expedition.

**You might be who we’re looking for if**:

- You like working with a diverse, inclusive, hands-on, collaborative team.
- You’re passionate about the outdoors. Product knowledge in camping, cycling, packs or any other outdoor activity is a great asset.
- You want to connect people with quality products to encourage active outdoor lives.
- You’re a “can do” person who likes to learn new things.
- Your skill set includes personal integrity and awareness, customer focus, initiative and character, teamwork and the ability to develop yourself and others.
- You have a good natured, outgoing welcoming vibe and genuinely like helping people.
- Customer service is not just your skill, it’s your mindset. You’ll go out of your way to provide an excellent member experience.
- You can lift 50 lb. and walk 10,000 steps per day.
- Previous retail or customer service experience is a plus, not a must.
- You’re curious about gear and want to learn more - we’ll provide training to build your skills.

**Availability**
- Joining the MEC team for the exciting launch of our new store will be an adventure-packed journey This role will be starting mid-June and in the initial 4 weeks, you'll immerse yourself in training sessions, getting to know our rad products, assisting with store fit-out, and preparing for the grand opening on **July 20, 2024**. Flexibility and additional availability during this period are essential. Following the store's launch, scheduling will align with our policy and employment status, necessitating weekday, evening, and weekend availability.

**What do we offer**:

- More than just a job. We love what we do, and we offer to share our passion for outdoors.
- Competitive hourly rate and clear pay increase program
- Flexible working hours ( minimum 9 hours per week)
- Staff discount and pro deals (amazing deals straight from vendors).
- Equipment demonstration program - it’s like a free gear rental program for staffers.
- The chance to spend time with your peers through field experience programs, and to live our purpose to get active outside.
- Lots of training and product knowledge.
- Paid sick days.
- Growth opportunities.
- An amazing, collaborative team - people are what makes MEC an incredible place to work.



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