Air Cargo Operations and Customer Service
3 weeks ago
**Edmonton/Calgary Cargo Operations & Customer Service Coordinator**
**About us**
Airline Services International Inc. delivers tailor-made air cargo GSSA solutions. Headquartered in Ontario - Canada, ASI is a globally recognized GSSA with over 30 years of experience & a well-established list of principal airlines and customer forwarders.
**Air Cargo Operations and Customer Service Coordinator Job Responsibilities and Duties**:
- Process bookings & reservations by entering shipment details in Airline’s booking system
- Document all booking information using applicable software
- Complete call logs and reports
- Enter and audit rates per shipment in reservation system
- Complete tasks accurately and timely
- Management and resolve customer complaints
- Identify and escalate issues to supervisors
- Research, identify, and resolve customer complaints using applicable software
- Provide product and service rate and other information to customers
- Research required information using available resources
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Ability to consistently enhance your knowledge through regular online and face-to-face training
- Other duties as assigned
**Air Cargo Operations and Customer Service Coordinator Qualifications and Skills**:
- Minimum High school diploma or equivalent
- 1-3 years of experience in Airfreight/Air Cargo customer service
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situation appropriately
- Ability to work different on weekends
- Experience in the air cargo industry required
- Additional language skills highly preferred
- Airfreight, Airline/GSA, Freight Forwarding experience is required and must have
Work Remotely
- No
**Job Types**: Full-time, Permanent
**Salary**: $45,000.00-$55,000.00 per year
**Benefits**:
- Extended health care
- Paid time off
Schedule:
- Monday to Friday
Application question(s):
- Do you currently reside in either Edmonton or Calgary, Alberta?
**Education**:
- Secondary School (required)
**Experience**:
- Air Cargo or Air Freight: 2 years (required)
**Language**:
- English (required)
Work Location: In person
-
Warehouse Cargo Agent
2 days ago
Edmonton, Canada Executive Flight Centre Group Ltd Full time**Warehouse Cargo Agent Part -Time Temporary, (Edmonton)** Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and...
-
Warehouse Cargo Agent
1 week ago
Edmonton, Canada Executive Flight Centre Group Ltd Full timeExecutive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all...
-
Customer Service Agent
2 days ago
Edmonton International Airport, Canada Central Mountain Air Full timeCentral Mountain Air is a western Canadian privately owned and operated company. We offer a family-oriented, team-based work environment with a focus on safety, on-time performance, and exceptional customer service. Central Mountain Air is currently looking for a part-time Customer Service Agent out of our Edmonton, AB base. Customer Service Agents are part...
-
Customer Service Agent
2 days ago
Edmonton International Airport, Canada Central Mountain Air Full timeAt Central Mountain Air, we pride ourselves in providing vital air connectivity to remote communities nestled within the stunning landscapes of Alberta and British Columbia. Our commitment to safety, reliability, and exceptional customer service is at the core of everything we do. Join our dedicated team and become an integral part of bringing people...
-
New Manager, Air Service Development
1 month ago
Edmonton, Canada Edmonton Airports Full timeThe Manager, Air Service Development will report to the Director, Air Service Development and is accountable for developing and expanding flights for YEG in domestic, transborder and international markets. Key elements for this role include the ability to translate data into strategy along with developing strong relationship skills that set a foundation of...
-
Class 1 Driver
1 month ago
Edmonton, Canada Raj cargo transport Full time**Job requirements** **Languages** English **Education** Secondary (high) school graduation certificate **Credentials **(certificates, licences, memberships, courses, etc.) **Driver's License** (Class 1 or A); Air Brake (Z) Endorsement **Experience** 1 Year **Specific Skills**: Perform preventive maintenance; Perform emergency roadside repairs; Perform...
-
Customer Service Representative
1 week ago
Edmonton, Canada Modern Air & Water Full timeFull job description Modern Air & Water is comprised of a team of individuals that are passionate about providing exceptional, honest service. Our employees feel good about going to work every day because they work for a company that believes in making a difference, not just a buck. Modern Air & Water has been family owned and operated since 1976! We...
-
Customer Service Representative
2 days ago
Edmonton, Canada Air Liquide Full time**About US** A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you’ll find a world of...
-
Coordinator, Customer Service
1 hour ago
Edmonton, Canada Canadian North Full timeOur airline is passionate about our mission to meaningfully improve the lives of our people, our customers, and the communities we serve. When you join Canadian North, you are joining a team of highly experienced, dedicated, and caring aviation professionals. We provide essential passenger and cargo services to 25 communities within Nunavut, Nunavik and the...
-
Field Operator
1 month ago
Edmonton, Canada Air Liquide Full timeHow will you CONTRIBUTE and GROW? Air Liquide is seeking a Field Operator: Safe operation of nitrogen or liquid pumping equipment at local base and customer sites. Daily activities include preparation of rolling stock equipment and ancillary equipment utilized to tie into customer systems. Rig in and pressure test equipment before operating nitrogen or...
-
Customer Service Agent
1 hour ago
Edmonton, Canada Canadian North Full timeOur airline is passionate about our mission to meaningfully improve the lives of our people, our customers, and the communities we serve. When you join Canadian North, you are joining a team of highly experienced, dedicated, and caring aviation professionals. We provide essential passenger and cargo services to 25 communities within Nunavut, Nunavik and the...
-
Field Operator 3
1 month ago
Edmonton, Canada Air Liquide Full time**How will you CONTRIBUTE and GROW?** Air Liquide is seeking a Field Operator: Safe operation of nitrogen or liquid pumping equipment at local base and customer sites. Daily activities include preparation of rolling stock equipment and ancillary equipment utilized to tie into customer systems. Rig in and pressure test equipment before operating nitrogen or...
-
Warehouse Agent
1 week ago
Edmonton, Canada Executive Flight Centre Group Ltd Full timePosition Title: Warehouse Agent, Full-Time (Edmonton) Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and...
-
Truck Driver
5 days ago
Edmonton, Canada YG Truck And TOW Full timeEducation: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Address customers' complaints or concerns - Load and unload goods - Operate and drive straight or articulated trucks to transport goods and materials - Oversee condition of vehicle and inspect tires, lights, brakes, cold storage and other...
-
Air Emissions/air Quality Technician
4 weeks ago
Edmonton, Canada Protocol2 Air Sciences Inc. Full timeProtocol2 Air Sciences Inc. is a growing, dynamic environmental company based out of Edmonton, Alberta. Our business line focuses on air quality and source emission sampling at various industrial facilities across Alberta. We have gained a reputation as leaders by providing accurate, reliable and high quality air emission testing services and are committed...
-
Technician Customer Installations
4 weeks ago
Edmonton, Canada Air Liquide Full time**About Us** A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you’ll find a world of...
-
Cylinder Plant Operator
1 month ago
Edmonton, Canada Air Liquide Full time**About Us** A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you’ll find a world of...
-
Cylinder Plant Operator
4 weeks ago
Edmonton, Canada Air Liquide Full timeA world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been...
-
Technician Customer Installations
4 weeks ago
Edmonton, Canada Air Liquide Full time**How will you CONTRIBUTE and GROW?**: The main object and purpose of this position consist in installing and ensuring service of cryogenic vessels and gaseous high pressure installations in order to satisfy customer expectations, all while promoting ALC’s quality and safety objectives. The incumbent is also considered the Facility Manager as per...
-
truck driver
2 weeks ago
Edmonton, Canada Optimus Cargo Carriers LTD, Full timeEducation: Secondary (high) school graduation certificateExperience: Experience an asset or equivalent experienceTasksAddress customers' complaints or concernsMountain driving expertiseProfessionalism in customer serviceArrange travel, related itineraries and make reservationsLoad and unload goodsOperate and drive straight or articulated trucks to transport...