Dispatcher
7 months ago
Responsibilities:
- Receive and prioritize incoming calls from customers and drivers
- Dispatch drivers to appropriate locations based on customer needs and delivery schedules
- Coordinate with warehouse personnel to ensure timely loading and unloading of freight
- Monitor driver progress and provide updates to customers as needed
- Analyze delivery routes and make adjustments as necessary to optimize efficiency
- Enter data into the AS400 system accurately and efficiently
- Communicate with internal teams regarding any issues or delays in delivery
- Provide exceptional customer service by addressing inquiries and resolving complaints promptly
**Requirements**:
- Previous experience working as a dispatcher or in a similar role is preferred
- Familiarity with 3PL (third-party logistics) operations and processes is a plus
- Knowledge of freight transportation and supply chain management is beneficial
- Proficiency in using phone systems and other communication tools
- Ability to analyze information quickly and make informed decisions
- Experience with SyteLine or similar inventory management software is a plus
- Strong data entry skills with a high level of accuracy and speed
- Excellent typing skills to ensure efficient communication during fast-paced situations
- Familiarity with shipping and receiving processes is advantageous
**Job Types**: Full-time, Permanent
**Salary**: $55,000.00-$70,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Application question(s):
- Is your resume up to date?
**Experience**:
- dispatching: 2 years (required)
Work Location: In person
**Job Types**: Full-time, Permanent
**Salary**: $55,000.00-$70,000.00 per year
Flexible Language Requirement:
- French not required
**Experience**:
- dispatching: 1 year (preferred)
Ability to Commute:
- Edmonton, AB T5M 2X3 (required)
Ability to Relocate:
- Edmonton, AB T5M 2X3: Relocate before starting work (required)
Work Location: In person
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