Sales Lead/ Key Holder

4 weeks ago

Richmond, Canada Cole Haan Full time

Support Store Manager and Assistant Store Manager in the implementation of initiatives and achievement of goals and objectives, with a focus Operations, Brand and Talent. Ensure consistent implementation of store responsibilities including day to day store operations.

**CORE ACCOUNTABILITIES**:

- Achieve/Exceed personal and store sales goals and performance metrics through the implementation of revenue building strategies.
- Assist staff to exceed individual and store goals.
- Assist leadership team and sales staff to provide a world class shopping experience through the effective execution of Extraordinary Brand Selling and Service Culture and Concierge Program by establishing a client base, staying connected to customer needs, anticipating customer changes, and meeting customer challenges.
- Supports the Store Manager and Assistant Store Manager in the achievement of all financial and operational objectives with regards to expense control, Loss Prevention audits/checklists, and weekly reports.
- Monitor and maintain compliance of all company policies and procedures, including all local, state and federal employment laws to make sound business decisions and communicate/educate all staff members.
- Partners with the Store Manager and Assistant Store Manager on the implementation of visual merchandising directives and maintains standards consistent with company brand strategies.
- Communicates with Store Manager, Assistant Store Manager and/or directly to Corporate partners regarding product mix, trends and needs.
- Holds store keys and regularly participates in store opening and closing functions.
- As an Equal Opportunity Employer, Cole Haan is committed to meeting the spirit as well as the letter of the law. We have been, and continue to be, committed to Equal Opportunity Employment and equal treatment of all qualified individuals - regardless of race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, veteran status, disability, or any other factors that are not job related._

**Requirements**:

- Part-Time Position
- 2 years retail experience. Specialty and or footwear retail preferred.
- Must have the availability and the ability to work a flexible schedule to meets the demands of a retail business and retail consumer which may include nights, weekends, and holidays based on business needs.
- Retail Operations knowledge including: sales, customer service, merchandising, inventory control, store budget preparation and loss prevention.
- Proficient knowledge of computer systems and ability to navigate POS and handheld systems, Microsoft Office and other solutions.
- Excellent verbal and written communication, delegation follow-up and time management skills.
- Able to accomplish multiple tasks in a fast-paced environment
- Able to work effectively with others in a team-oriented environment and provide excellent customer service
- Ability to lift, push, and pull up to 25-50 pounds occasionally
- Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time, including repetitive use of upper extremities.

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