Assistant Manager

2 weeks ago

Montréal, Canada Boutique 1861 Full time

Company Description

Founded in 2009, Boutique 1861 is a fast-growing canadian company specialized in womenswear with four distinct brands: 1861, La petite garçonne, Maison garçonne and Boudoir 1861. The company had its own online store, 1861.ca, as well as four stores located on Saint-Laurent Street in Montreal. With over 80 employees, the 1861 family has created a stimulating work environment that is constantly blooming. Our work environment distinguishes 1861 from the retail industry as it focuses on wellness and fun at work.

**Job Description**:
As an Assistant Manager, you will play a key role in ensuring a delightful shopping experience for our customers. You will assist the District Manager in various operational and managerial responsibilities, while providing exceptional customer service and fostering a positive work environment. This is an exciting opportunity to be a part of a dynamic team in the fashion industry.
- ** In-Store Stylist**:

- Provide excellent customer service by greeting and assisting customers, resolving queries, and maintaining a welcoming shopping environment;
- Complete all transactions at the cash;
- Ensure the daily restock of the store;
- Execute different daily tasks of storage and maintenance.
- **Operational assistance in the store**:

- Be the resource person in the store;
- Organize the zoning and break schedule;
- Supervise the accomplishment of daily, weekly and monthly tasks;
- Train and develop a team of Stylist, guiding them in meeting sales goals, delivering exceptional customer service, and maintaining visual merchandising standards.;
- Supervise and evaluate employee performance and provide effective and timely solutions to specific problems;
- Supervise the overall customer experience in the store and provide guidance when necessary;
- Handle customer complaints and returns, ensuring efficient resolution and customer satisfaction;
- Support the District Manager in achieving sales targets and implementing effective strategies to enhance store performance;
- Work closely with employees and managers to ensure open communication and a consistent workflow within the store;
- Any other related duties.

**Qualifications**:

- Minimum of a secondary school diploma or equivalent;
- Previous retail experience in the fashion industry, preferably in a supervisory role;
- Strong understanding of fashion industry trends, style and customer demandes;
- Excellent interpersonal and communication skills with the ability to build relationships with customers and team membres
- Strong organizational and time management skills;
- Basic computer skills;
- Advanced knowledge of French and English (written and spoken);
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