Mortgage Default Specialist

3 weeks ago

Mississauga, Canada Questrade Financial Group Full time

Questrade Financial Group (QFG) of Companies is committed to helping Canadians become much more financially successful and secure. We are everything a traditional financial institution is not. Our vision is to revolutionize financial services for the benefit of Canadians by providing the most innovative and cost efficient financial services online.

That’s why we empower our employees to continuously grow their professional careers with QFG. We believe in having a diverse, inclusive place to work and our flexible working arrangements brings that to life so you can unleash your creativity. Our values are a part of our DNA, and we care deeply about our people helping us fulfill our mission and become an important part of our community. We are always looking for like-minded professionals to join our team. Come grow with us.

What’s it like working as a Mortgage Default Specialist at Community Trust Company?
Reporting to the Manager, Mortgage Servicing, the Mortgage Default Specialist is responsible for initiating Community Trust Company’s (“CTC”) default process for residential and commercial mortgage loans. The Mortgage Default Specialist is responsible for collection of all unpaid and/or returned mortgage payments and resolution of all accounts in default. This role is responsible for responding to internal client inquiries and contributes to the success of the department achieving their goals while remaining focused on operational excellence, compliance, and delivery of superior customer service.

Need more details? Keep reading...
- Recommend appropriate enforcement action to management and/or the Special Handling Committee.
- Responsible for the completion of all specific loans provision analysis, including the recommendation of reserves or provisions.
- Provide clear direction to property managers for properties in possession, to ensure an expeditious sale.
- Process any manual ad-hoc mortgage payments in response to collected default payments as required.
- Reconcile and balance all collected mortgage payments daily.
- Prepare reporting of loans in default, monitored loans, properties in possession and accounts in chronic arrears due to pending legal action
- Process all transactions with a high degree of accuracy within the established service level agreement and in accordance with CTC’s corporate and department policies and procedures.
- Respond to and/or investigate all internal client inquiries within the department service standards.
- Maintain accurate electronic record keeping of client accounts in accordance with department procedures.
- Provide recommendations for process improvements to Manager, Mortgage Servicing as appropriate.
- Follow all AML policies and procedures with client accounts with an emphasis on “Know Your Client” rules
- Pro-actively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conduct appropriate inquiries and investigations in relation to any such situation and ensure that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately
- Adhere to compliance and operational risk controls in accordance with company’s policies and procedures
- Provide support to the Manager, Mortgage Servicing as required.

So are YOU our next Mortgage Default Specialist You are if
- Minimum of 2 years related experience in mortgage administration and/or servicing and/or collections and registered products within the financial services industry or a related role.
- Sound understanding of registered products including Self-Directed, Private and Syndicated Mortgages.
- Post-Secondary Education preferred.
- Working knowledge of financial regulatory requirements on registered products, AML, and Compliance is an asset
- Demonstrates effective organizational and time management skills.
- Demonstrates interpersonal and relationship building skills.
- Solid written and verbal business communication skills.
- Strong analytical skills.
- Working knowledge of Google Workspace
- Detail oriented with an acute attention to accuracy

Sounds like you? Click below to apply
LI-TM1 #LI-Hybrid

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