Claims Expert

3 weeks ago

Toronto, Canada Swiss RE Full time

**Corporate Title: Vice President**

**Division: CSN-North America (50002501)**

**Department: CSNC-Claims North America (50000225)**

**Recruiter: Janice Veilleux**

**Hiring Manager: Benjamin Marchand**

**About the Team**:
We are a highly skilled claims team located in various offices throughout Canada and the U.S. Our department works closely with colleagues in Client Markets, Underwriting, Products, Actuary and HR. We are proud to deliver unparalleled customer service to our business partners and clients. We are looking for a new colleague to help us continue to raise the bar

**About the Role**:
Are you experienced in the handling of professional liability or casualty claims? Do you embrace the challenge of handling complex claims while providing market leading customer service? Are you motivated by working in a highly collaborative environment? This is a rare opportunity for a dedicated professional to join our dynamic FinPro & Casualty Claims team with the backing of Swiss Re's strong industry reputation.

Reporting to the FinPro & Casualty Claims Manager - Canada, we are seeking an experienced claims professional with a real passion for providing exceptional customer service. Employing excellent adjudications skills, you will independently handle professional liability claims from first notice to resolution while also working closely with the underwriting and products team.

You will be based in Toronto or telework either in Ontario or Quebec. In addition to handling claims in Canada, you will work with colleagues across international regions, providing advice and insight into Canadian trends and exposures. You will also work with business partners to market our products and services through industry events and client meetings.

**Your responsibilities**:

- Actively manage a portfolio of Broker and Financial Advisor Errors & Omissions (E&O) claims, with responsibility for end-to-end adjudication processes
- Confidently navigate in both primary and excess insurance claim environments
- Collaborate with customers and brokers to achieve the most advantageous claim resolution
- Work with the Operations team to ensure effective and efficient claim administration and accurate data
- Actively engage with Client Markets and support marketing efforts by meeting with current and prospective clients
- Provide high level analysis of claims portfolio results to the business
- Identify and analyze claim trends
- Review, support and assist in developing policy wordings and tailored solutions for clients
- Liaise with Actuarial, Finance and Risk Management colleagues to share information in the management of claims, clients and risks
- Represent and promote Swiss Re Corporate Solutions at industry conferences, client events and professional society functions

**About You**:

- 5 years' experience handling Casualty, Financial product and/or Insurance Broker E&O claims
- Possess or willing to acquire adjuster licenses as needed for various jurisdictions (i.e.: Quebec)
- Bilingual in English/French is a must
- A university degree or equivalent
- A law degree is highly desirable
- Strong analytical, negotiation and influencing skills
- Excellent verbal, interpersonal, and written communication skills
- Self-starter requiring mínimal direct supervision
- 5-10% travel

**About Swiss Re Corporate Solutions**

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

**Keywords**:
**Reference Code**:124211

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