Claims Specialist
3 weeks ago
About Our Client
For over 30 years, CPA Professional Liability Plan Inc. (“CPA PLI”) has worked alongside the National and Regional/Territorial regulators to become the largest professional liability insurance provider, exclusively for CPAs. As keepers of the profession, they work daily to protect more than 9,000 firms, their practitioners, and the public they serve across Canada and Bermuda.
Position Summary
As a Professional Lines Claims Specialist, you will manage a portfolio of professional liability insurance claims for their clients across Canada. An advocate for the accounting profession, you will be responsible for providing policyholders with a rigorous defence, while ensuring prudent and effective cost containment and oversight.
Responsibilities
- Analyze relevant policies to determine coverage available. Identify allegations and assess coverage to determine the extent to which coverage may apply to the claim.
- Conduct thorough investigations of claims, gathering relevant information, and evaluating the validity and extent of the claims.
- Working with internal and external experts, assess the extent of potential liability and damage.
- Maintain accurate and timely reserves based on best available information, actively and effectively mitigate and manage costs and expenses.
- Engage internal and external professionals and other consultants to support effective and timely claim resolution, including internal and external counsel.
- Ensure all claims are handled in compliance with company policies, industry regulations, and legal requirements.
- Within company policies and guidelines, including authority statements, identify potential litigation and non-litigation strategies and determine the best course of action. Support the full claims lifecycle including mediations, pre-trial conferences and other procedures, negotiations and settlements required to bring the claim to resolution.
- Maintain detailed and accurate records of claims, preparing reports, and documenting all interactions and decisions made throughout the claims process.
- Provide high-quality customer service to clients, addressing any concerns or questions they may have throughout the claims process.
- Work closely with other departments such as underwriting, legal, and finance to ensure cohesive handling of claims and to support overall business objectives.
About You
You are an experienced, results-focused professional with the empathy, intelligence, and drive to help our clients through a sometimes-lengthy claims process. You are active in your profession and likely to be a member of the Chartered Insurance Professional Society (CIP or FCIP).
Qualifications
- 10+ years work experience in managing professional liability insurance claims
- An undergraduate degree from an accredited university;
- Adjusting License is an asset;
- Exceptional analytical, critical and strategic-thinking skills;
- Very strong administrative, time management and organizational skills;
- Proactive problem-solving capacity, finding creative solutions to meet the objective;
- Shrewd negotiating capabilities;
- Effective relationship management, ability to establish trust, using discretion and acting professionally, to maintain effective working relationships;
- Outstanding written and verbal communication, and
- Strong proficiency in basic office software (Office 365 or equivalent).
Why Work with Our Client
They are:
- A niche company
- Experts in our field
- Driven by member value
- On the brink of exciting change
They offer:
- Competitive compensation
- RSP matching
- Wellness allowance
- Vacation & non statutory holidays
- Hybrid work arrangement
- Competitive benefits
CPA PLI is committed to building a diverse and inclusive workplace and welcomes all qualified candidates.
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