Technical Content Specialist

5 months ago

Mississauga, Canada Guidewire Software Full time

**Customer-Facing Communications**:

- Collaborate with product managers, engineers, and customer support teams to create technical documentation for product manuals, user guides, FAQs, and knowledge base articles.
- Translate technical concepts and specifications into easy-to-understand, customer-friendly language.
- Ensure consistency, accuracy, and clarity in all customer-facing communications to enhance the user experience.
- Collaborate with product managers, engineers, and customer teams to create, train/support teams, and maintain our Shared Responsibility Model which will align expectations and responsibilities of our cloud company and customers.

**Internal Documentation Management**:

- Manage and maintain internal documentation repositories, including technical specifications, design documents, and standard operating procedures (SOPs).
- Organize and categorize internal documents to facilitate easy access and retrieval by relevant teams.
- Update and revise internal documentation as needed to reflect changes in processes, procedures, or product features.
- Collaborate with product managers, engineers, and customer teams to document our culture and definitions to support customer empathy.

**Documentation Process Improvement**:

- Identify opportunities to streamline documentation processes and improve documentation quality and efficiency.
- Implement best practices for documentation authoring, formatting, version control, and review processes.
- Develop templates and style guides to standardize documentation formats and ensure consistency across all documents.

**Training and Support**:

- Provide training and support to internal teams on documentation tools, processes, and best practices.

**Qualifications**:

- Bachelor's degree in Technical Writing, English, Communications, Computer Science, or related field.
- Proven experience 2-3 as a technical writer, preferably in a technology-driven industry.
- Strong writing skills with the ability to communicate complex technical concepts clearly and concisely.
- Proficiency in documentation tools and software such as Google Suite, Highspot, Microsoft Word, and Confluence.
- Experience with version control systems (e.g., Git) and documentation collaboration platforms (e.g., GitHub, Bitbucket) is a plus.
- Excellent organizational skills with the ability to manage multiple projects and priorities simultaneously.
- Attention to detail and commitment to producing high-quality documentation that meets the needs of both internal and external audiences.

**About Guidewire**

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

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